Customer Reviews
Appointment was great, very disappointing that I received a text today that my glasses were ready. Go up there, and the office is closed until Friday. I understand it’s thanksgiving week but that was known that they would be closed when the prescription was filled. I would have liked to be informed.
Reviewed by Jasmine Prestage on 12/2023, courtesy of google
I came to this office earlier this year, they rushed me in and rushed through the appt. Staff was not very friendly. Was made to feel like the last customer holding them up from getting off of work even though they were supposed to be open for another 3-4 hours after my appt. My prescription was backwards and my contacts were blurry. I was told it was my eyes adjusting. It definitely wasn’t. I have been to different locations in GA from this same company and had a great experience. So I was excited when I moved to Montgomery and saw there was one here. But I quickly learned that the service here is NOT the same! I Will NOT be back to this office!
Reviewed by Alexis Evans on 12/2023, courtesy of google
It has been 6 weeks since my eyeglasses order, and I still don’t have them. I am not provided any timeline on when I can expect them. They didn’t answer my last call nor did they return my message. Go elsewhere. *update* thank you for that incredibly hollow response. It is now 8 weeks without having been contacted and no updates on my order. I will be demanding a refund in person before weeks end.
Reviewed by Alan Smith on 2/2024, courtesy of google
This is my first visit. I had no idea about this clinic. All I knew is I needed an eye doctor for me and my son. My wait time was probably 15 mins. The staff was so professional, friendly, thorough, and detailed. I felt welcomed from the front door and during the procedure. The female doctor was patient with my small child and talked my child through the entire procedure. The office is clean and the doctor was wiping down everything and sanitizing. I like that alot. My only draw back is I didn’t know that “taking pictures of the back of my eyes” is not covered by my insurance. Nobody told me. Which means I paid more than I had plan to. I suggest as they are doing procedures on you, ask if your insurance cover it. I was left alone to pick out the glasses. Other than that I highly recommend this office for your eye visit. I will be going back. I’m glad I found this office online.
Reviewed by Bolivia on 04/2023, courtesy of google
Literally the worst run business I have ever encountered. The staff is incompetent and rude. I had an appointment today at 3:00. I arrived to find they had given my appointment away because I did not answer when they called at 1:05 today. I told her I had been in the office on Wednesday (I had written down the wrong appointment date), and told the lady at the desk I would be at my Friday appointment. I was informed that is not a valid confirmation and to basically kick rocks. I have come here for years, but the new staff is not the same. I will not be back. If you can’t depend on an appointment made weeks in advance, that is ridiculous. I lost work time and leave to be here.
Reviewed by Kacey Keeton on 2/2024, courtesy of google
The Schaeffer Eye Center in Montgomery is the best place to go for eye exams, glasses, Contacts…everything! They have a marvelous staff and Doctor. They all are so caring and professional in attitudes and dress! My wait time was about 15 minutes, not bad at all! They are the nicest people you would ever want to meet…..and the coffee is good too!
Reviewed by Alice S. on 05/2017, courtesy of Yelp