Customer Reviews
R & S flooring has a tremendous opportunity in the Birmingham area with the products and customer service they possess. Hard wood floors? Call them first.
Reviewed by Tim Heady on 08/2018, courtesy of Google
Wow. What a great experience overall. My husband and I bought a 5 BR 3 BA home with 35 year old hardwoods on the main level and carpet upstairs. We wanted the whole house refinished and matching hardwoods installed upstairs – a very big project. R&S was awesome every step of the way. They have a show room with so many choices we were able to select EXACTLY what we were envisioning and it turned out beautifully. I have worked with other contractors for other projects (bathroom remodels, hardwood refinishing and installation, and painters) from our previous home and R&S is hands down the BEST contractor I have ever worked with. They communicate clearly – via phone, text, and/or email (whichever you prefer), they show up when they say they will, and they stick to their timelines. We ended up changing spindles and installing a new handrail in our home as an add-on to the project, there were a few hiccups and delays there (as most projects run into), but Andrew communicated clearly and explained everything so we were in the loop the entire time. Bottom line, they finished our floors and we are THRILLED. We have lived in the home a month now and still have found nothing to detract from the amazing job they did. They were not the lowest quote we received, but close to our next lowest bid. We ended up selecting them, even though they were slightly higher, because we felt so assured how quickly and effectively they communicated. The lower bid we received – it took a while to get it and there was a lot of phone tag with the other company – they had done our old house 7 years ago and did a pretty good job but we had found a few blemishes in the finish after completion. We found just a few polyurethane drips on our floors after completion and Andrew sent his team back out to repair them – can’t even tell. The painters came after the flooring and damaged a step. We offered to pay R&S to come out and repair the quarter-sized damaged spot the painter had caused – R&S came out AGAIN and fixed it – NO CHARGE! You can tell they really, really wanted us to be pleased with their work – and we are! What I am trying to say is – if you need hardwood floors, either new or refinished – GO WITH R&S FLOORING. They really are the best. So very pleased I think you will be too. I have included photos of their work – main level and 2nd level including stair well work. Gorgeous! Google
Reviewed by Margaret Ferell on 03/2018, courtesy of Google
Ray (Creighton) was great! He was very knowledgeable, and was able to answer every question I had. I feel like I know what’s going on with my hardwood floor now. Thank you Ray, and thanks to R&S!
Reviewed by Diane Holmes on 06/2018, courtesy of Google
Ray and the team at R&S Flooring are wonderful. Ray was very knowledgeable and patient with all my questions. I felt very comfortable dealing with him and never felt like I was being sold something. I would highly recommend him to all of my friends and clients.
Reviewed by Tara Outson on 06/2018, courtesy of Google
I picked out a carpet in July and waited until Sept to actually contact them for availability. The carpet I had selected was no longer available. Rachel helped me pick out another using my Sherwin Williams color. The new carpet, was actually less expensive. They installed my carpet today! The installers were early and finished in 4.5 hours. It is soft, comfortable and will last for years to come. I had a great experience and I’d use them again in a heart beat!! Thanks R&S for the great customer service, and a fabulous product!!!
Reviewed by Ellis G on 06/2018, courtesy of Google
R&S Flooring comes highly recommend! These guys are true experts. I shopped all over town and they by far had the best price and worked with me to stay within my budget. They really treat you the way you want to be treated. The overall installation was great and I am so happy with my new floors! Thank you R&S!
Reviewed by Simona Lee on 08/2018, courtesy of Google
Ray came to do an estimate on refinishing and installing new floors for us today at our College Grove Home. He was professional, knowledgeable, pleasant, thorough and patient with all my questions and amazing with our dogs! He went out of his way to be kind to our demanding dogs with handshakes and petting them. He even played ball and laser chase with Sandy and got her balls out from under the couch. She did not want him to leave
Reviewed by Vicky Hines on 11/2018, courtesy of Google
