Customer Reviews
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My mother had a major flood in her house when the hot water heater located in attic burst, ruining furniture, flooring, and walls in multiple rooms. Brookstone handled the entire reno and did a decent job with the walls and carpeting, but they left gooey tile adhesive all over the newly replaced kitchen and dining room tile, as well as on the brand new carpet. It was a similar (but not same) color as the tile, but I saw it immediately on my first visit and it was everywhere. My mother is elderly and didn’t have the strength to clean it herself, so I was on my hands and knees for two days, trying to scrape up the sticky mess. It was matted in globs into the carpet and I couldn’t get it up completely. The carpet is still stained in spots. I’ve never seen anything left in such a state and would recommend that you check Brookstone’s work CAREFULLY before signing off on any job. Or go with someone else completely.
Reviewed by Teresa Grantham on 06/2024, courtesy of Google
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Garrett was polite, professional, and very punctual. We were very happy with the service he provided.
Reviewed by Kevin Kenny on 06/2024, courtesy of Google
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Every step of the process was very professional!
Reviewed by Joseph Birdnow on 06/2024, courtesy of Google
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Don’t deal with this company that will destroy your property! Employees steel your property! Not a good company to deal with!
Reviewed by Barbara Maxwell on 06/2024, courtesy of Google
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The team that worked mitigation at my home were excellent-Noah and his helper!!
Reviewed by Kimberly Conaway on 06/2024, courtesy of Google
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Noah and his team addressed our issue quickly and efficiently and he was very easy to deal with. They also took great care of our home. I am very pleased with the way Brookstone, and Noah, handled our problem.
Reviewed by Natalie Orr on 06/2024, courtesy of Google
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Katie P. and the entire Contents Team did an Amazing job! From the first call from Emily to the arrival of Kaytie and the Content Team. Everyone was very professional and knowledgeable about their job. They all were in uniform and worked very well together to get the job done. I was very impressed, and would highly recommend Brookstone Restoration for Restoring Lives & Restoring Property!
Reviewed by Lisette on 06/2024, courtesy of Google