Customer Reviews
Hotel is clean and comfortable! Nate at the front desk was great; professional and kind. He helped us get the rooms we needed and made us feel like family. Great job Nate and thank you! Room is spacious and clean. My family loved the lobby spaces
Reviewed by Daniel S on 01/2024, courtesy of Google
Mr. Maddox. Really unsure where to start. Marriott has a gem of a human on their staff. Not only did he look after me, I noticed how he worked the room to ensure that each, literally, each guest was taken care of. For example, the young lady who was preparing to exit with a bagel in her hand. Mr. Maddox politely intercepted her and offered to give her a to-go box to which she smiled and accepted. I have an immense amount of respect for this gentleman’s demeanor, humility, and authenticity. Thank you, Mr. Maddox. I will spread the word about your service and I will definitely visit again. Also, Marriott customers: I urge you to LEAVE. A. TIP. when you dine and/or visit the member’s lounge. It is the right thing to do for these individuals who are serving us. Blessings!
Reviewed by Robert Felder on 01/2024, courtesy of Google
Front Desk staff was very helpful. I was served by Jasmine Burgos. She was able to move me to a quieter room & gave me directions to the local Publix. Lobby seems to be recently refreshed. M Club was a great oasis to get work done in a quiet environment! This hotel is convenient to so many B’ham attractions.
Reviewed by David W on 01/2024, courtesy of Google
This is a very convenient hotel with all the expected perks of a Marriott. I attended a meeting here this morning and was a little disappointed to find that the coffee bar had closed and in order to get a cup of coffee, I had to go across to the bar/restaurant and track someone down who was working in the back to get coffee. The employee was polite and sold me a coffee that i took across to the other side of the hotel to the meeting room. After that, all worked out great as the meeting area was fine and the hotel itself was beautiful.
Reviewed by Mickey Berry on 01/2024, courtesy of Google
The room is great and staff is friendly/helpful. Resident bar leaves a lot to be desired and has overpriced food and drinks compared to surrounding fair.
Stay here but be prepared to travel elsewhere for meals.
Updating review – gave the bar another shot and had a significantly better experience. The house infusions were great and had a great atmosphere.
Reviewed by Alexander Newell on 01/2024, courtesy of Google