Customer Reviews
Great place to reseat your body with a Chiropractic visit or a massage
Reviewed by Kenneth Reeves on 03/24, courtesy of Google
Today was my 1st time visiting Village Health & I will definitely be back! The front desk associate Brittany was very friendly & professional. Pam was my massage therapist and by far one of the greatest massages I ever had. She was friendly, listened to my concerns, and even understood that I’d be more comfortable with a breast pillow. I booked her for my boyfriend for tomorrow and I’ll be back myself very soon.
Reviewed by Lee on 11/23, courtesy of Google
Message was really worth it for stress and back stiffness.
Reviewed by Brenda McCune Brown on 11/23, courtesy of Google
I’ve never felt the need to write a review about this please because it’s been consistent for years and as you can see, they pretty much keep high ratings with all of their clients. However, my recent experience with less than satisfactory and it has very little to do with the massages or the therapist, but more or less the front desk, staff and policies in place by management. There is absolutely no empathy for emergency scenarios when adjusting appointments for last-minute cancellation my last minute in my case I mean 2 1/2 hours so a bit more notice than usual. I had a dry needling session done today for an injured area that my therapist has been taking care of for several months as a result, my therapist recommended skipping the massage because it bleeding when I called to expressed concerns I was told that the cancellation policy is what it is and at the very least, I still had to pay 50% of the cost of today’s session that being said there was no remorse. It was no option to simply shift the appointment and still receive the payment it was “or else.” I’ve been coming to the spa since I’ve lived in Smyrna since 2018 and I was taken aback by that it seems like loyalty means absolutely nothing and one off scenarios and even emergencies are not enough for them to work with you, that being said, I don’t recommend the spa the way I used to. Just unfortunate.
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Update: I received a really warm call after this mishap from the manager Rachel who did a wonderful job of explaining why they have strict policies in place. However due to never have been one to abuse this system she has made proper arrangements to accommodate and work with me. I will refrain from sharing the details of this compromise but I will say this has made like this place more than I ever did before. I appreciate the effort to contact me and to make amends with the situation. Any business that does that is worth it.
Reviewed by Robin on 12/23, courtesy of Google
My husband and I have been gifting each other massages here for over 2 years now, and they are the best! All the staff is so kind and professional, atmosphere is calm and clean, and we always leave feeling relaxed. We’ve never once had a bad experience.
Reviewed by Meg Amagost on 03/2023, courtesy of Google
My husband and I got massages her for an anniversary treat! We had a very relaxing time together! When I go to spas the most important thing to me is the cleanliness, and I was thankful for how clean there are! Also, a bonus but they take HSA cards which is also nice!
Reviewed by Megan Ebbets on 04/2023, courtesy of Google
I had a very enjoyable experience at Village Health Wellness Spa! Cheryl was my massage therapist and she gave me an amazing deep tissue massage. The staff is a kind, professional, and talented. I would recommend this location to a friend!
Reviewed by Lillana Steeg on 03/2023, courtesy of Google
