Customer Reviews
Following a bad storm, we had water intrusion in our basement. I contacted Trotter, and they sent Scott L. out to assess the situation. Scott is very knowledgeable about the solutions that Trotter offers. Scott promptly prepared a proposal and even came out to our house again late one evening while it was raining to examine the issue again. We got on Trotter’s schedule quickly, and Scott brought another colleague, Jim, to our house to give a second opinion before starting work. The work – grading in various areas and a new secondary wall with a French drain near the area at issue – was completed promptly and professionally. Trotter may not be the lowest cost solution, but I prefer to pay a fair price to deal with an issue once.
Reviewed by David Kuklewicz on 02/24, courtesy of Google
I received an estimate today. The rep was very pleasant but his comments were not. I was told that Mr. Trotter only deals with the “wealthy” and when he pulled up, he knew I wouldn’t go for the estimate. He told me the job would be about 7 or 8k. That’s the bare minimum that the company charges.
One, how do you determine how much money someone has by just pulling up? Two, how do you determine what someone can afford by just pulling up? Three ,So, this company doesn’t charge by the job?
I’ve already received a couple of estimates and have never in my life been told any of this. I’ll take my business elsewhere.
Reviewed by Makeeda Collins on 03/24, courtesy of Google
I h ad a positive no pressure quote experience. Scott Long was very helpful, knowledgeable and answered all of our questions. I will follow up if we decide to go with Trotter.
Reviewed by Rich W. on 03/24, courtesy of Google
We’ve used Trotter (Brian Vicknair was our contact for all 3 jobs) for basement encapsulation and for rainwater management. Each time they have been on-time, did an excellent job and cleaned up the work areas quite well. A bit more expensive than competitors, but you get what you pay for. Very satisfied customer.
Reviewed by Jim Smith on 03/24, courtesy of Google
Took awhile to get scheduled. However, all appointments were kept on time. Diagnosis, estimate, and repair. Project to renovate system installed in 1997 and tie into new system in another area of basement that includes a pump. Demo, installation, & cleanup done well and neatly in about 4 hours.
Reviewed by Richard Angeli on 03/2023, courtesy of Google
From the moment that Billy Bibbs from Trotter diagnosed our situation through when the crew finished, cleaned up and left the jobsite spotless; I was and continue to be appreciative of the superb work that Trotter performed. Great bunch of folks (everyone). Would give them 10 stars on this 5 star acale. Thanks again.
Reviewed by Carl Camann on 04/2023, courtesy of Google
Trotter crew arrived on time and I noticed the crew came totally prepared with materials, instructions and knew where work had to be done. The “head” crew listened intently to my experiences of where the issues were and walked through to make certain checking with the set of maps provided by the company. The team worked effectively, efficiently and answered my questions at interment times. Trotters work was neat better still immaculate and completed everything including cleaning and tidying up in time as suggested by Alex. Bravo Trotter! Thank you.
Reviewed by Ar Rahemtulla on 04/2023, courtesy of Google
Workers were punctual, courteous and professional. My wife and I are very pleased with the workmanship provided by Trotter Company and would not hesitate to recommend them. Mr. Billy Bibbs with whom my wife and I spoke, was very knowledgeable about the waterproofing business. The instant he saw where the water was entering, he said: “I can tell what is causing the leak.” The issue was addressed by Trotter’s workmen within days, and the matter was resolved. Honestly, I wished that their price was lower, but as the saying goes: “you get what you pay for.”
My wife and I were very pleased, and would not hesitate to use Trotter again or to recommend the company and their very knowledgeable representative, Mr. Bibb.
Reviewed by Al grant on 04/2023, courtesy of Google
Thank you Brian for your patience, understanding and willingness to answer all my questions. Brian & Trotter Company listened to my
concerns and acted appropriately to resolve my angst and provide me with the information and understanding I needed to make a good decision about my waterproofing needs.
Reviewed by Noel Hunter on 04/2023, courtesy of Google
