I should precede this review with a few details about me that I hope will give even more credence to my accolades. I am an interior designer by schooling and a perfectionist by nature and hold to the highest standards of customer service in my day job. So I am going to be tough to impress in all 3 of these areas, but Fireplace Place managed to do it.
We spoke to about 3 different fireplace sellers and installers to start. Fireplace place seemed to be a little more expensive but after getting poor customer service, and very few solutions from the others, I headed back to fireplace place. Rodney returned my calls, texts and emails promptly, answered all my questions and provided good solutions to our challenges. He was always friendly and helpful.
He arranged to bring out his partner, Daniel to our new home to help us finalize the plans. I’m not sure of Daniel’s title but he is the guy who understands the construction and feasibility and he is also very creative. After talking with both of them about our ideas and plans, our style and goals, Daniel asked if we were open to some different ideas. We began brainstorming and sketching and came up with this 2 sided, one of a kind, modern fireplace. Once we agreed to it they sourced the materials, provided dimensions and requirements, ordered it all, scheduled with us and then executed. They were reliable and helpful through the entire process and where we once had a big open room we now have an 18’ tall direct vent fireplace. It literally could not have gone any better or easier. They were worth every dollar.
Reviewed by Chad Kirkendall on 05/2018, courtesy of Google
Came across The Fireplace Place while looking for gas logs for our fireplace. After much research, I found their prices to be the most competitive. Betty was super knowledgeable and helped me pick exactly what we needed. Keith did a wonder job installing, quick, clean and no problems. The whole process from beginning to end was great. Plan to use them again in the future for an outdoor BBQ.
Reviewed by Christina Stewardson on 05/2018, courtesy of Google
Phenomenal service ! Staff is helpful and knowledgeable and their installation crew is top notch! Highly recommend them !
Reviewed by Maureen Roesler Brower on 03/2017, courtesy of Facebook
A friend of mine was having a fire place insert installed while I was visiting…..the installers were very nice and knowledgeable. They gave me a card and when I spoke with Amanda at the store she took care of everything over the phone. My insert was installed and works perfectly….they took care if everything. Thx guys!!!
Reviewed by Jason Maveragames on 04/2018, courtesy of Google
These guys…fast professional service. They do what they say they will do. Do your homework first so you know what size you need up front and don’t let the prices scare you. You would spend about the same amount elsewhere for lesser quality and service and don’t let anyone else install it either. Lots of people say they can do it for less but these guys know what they’re doing!
Reviewed by Jo Fakour on 04/2019, courtesy of Google