Customer Reviews
The AC went out at our home at the wrong time, and we could not deal with the cooling air only working at night time. Called reliable and they came out the next day and installed our new systems for both the AC unit and heat pump two days later. They could have done it next day but it did not fit into what we had planned that day. The thermostat is also a nice update to our little fixer upper because it is nice being able to cool the house from your phone. The best part about their company is the payment plan which is nice because if you can’t pay for it all at once it’s definitely nice to be able to get service on a budget.
Reviewed by Jamil Nassirr on 08/2022, courtesy of Google
From the first technician who came out to check our unit to the salesman and the technicians who installed our new system, we couldn’t have been more pleased with the service, professionalism and price. The first technician carefully explained the problem and the options we had to fix or replace our unit. Our sales person Jason was awesome. He explained the units and thermostats so we would get what we wanted and needed for our home. He came in late Friday afternoon and stayed until all our questions were answered. The technicians were here bright and early Saturday morning and worked to get our new unit in place and working. All and all we are very pleased with Reliable Heating and Air!
Reviewed by Ted Parker on 06/2022, courtesy of Google
Our air conditioner on the main level of our home stopped working a few weeks ago. A technician repaired it but the system started leaking hours after the repair. The technician came out the next day and made adjustments but again, the system started leaking hours later. On the third visit, the technician dismantled the condensate pump, checked other areas of the system and thought he had made the proper adjustment to stop the leak, but hours later, the water started pouring out. With this, and me trying to control the water to protect the wood floors, drove my frustration to maximum capacity. However the office recognized my frustration and sent out the “Big Gun,” Wayne Daniels to the rescue and he delivered. Wayne was diligent, thorough, patient, kind and determined to discover the cause and stop the leakage. I was impressed when Wayne went outside and took the time to hose down the outside air conditioner units to get accurate readings, which he had to adjust, because they were not set properly. Additionally, I was pleasantly surprised when he returned the hose to its proper location in a neatly fashion as if it was his own house. After staying at my house for over two (2) hours thoroughly checking the system, the hoses, etc., Wayne finally discovered that the leak was coming from the condensate pump because it was not sealed correctly. As of today, July, 12, 2022, kudos to Wayne, our complete house is cool and the system, in question, is working beautifully. Wayne, a job well done! We’re so grateful and thankful for all your hard work and determination allowing us to be cool, comfortable and very happy!
Reviewed by Dalores Watkins on 08/2022, courtesy of Google
What a Fantastic experience! I reached out to Reliable at approximately 2pm. requesting a quote for a complete A/C system replacement. Within minutes, I received confirmation of a same day quote between 6-8pm. I received a phone call from Matt White (Home Comfort Advisor) asking me if I would be available at 5:30, he had finished up early at a previous appointment. Matt was extremely professional, knowledgeable and friendly. He verified all parts were in stock and confirmed and installation for the next morning between 9-10:30AM. The following morning, I received a phone call from Ridge (installer); explaining he had picked up all of the parts and was in route to my home. Ridge and his co-worker arrived on time. They also were both very knowledgeable, professional, and friendly. They completed the installation, explained how the system worked and clean up everything. What a great group of folks. For me, most importantly both Matt and Ridge talked with me as if we had known each other for a while. These guys are very customer focused and friendly. I would recommend Reliable Heating and Air to all. Thanks Again for a Great Experience!
Reviewed by Bryan Sweat on 08/2022, courtesy of Google
This information is really humbly 100% honest! Please let me convey that Reliable Heating & Air has professionally the most intelligent, well informed, experienced, and kind employees I have ever networked with given having [email protected] new tankless hot water heater installed. Wonderful Chad is his name and he approached my home with an electrician and his work was simply the best I have ever seen! I was advised given monthly savings to be expected due to conservation techniques which are involved when such type of purchases are given. All plumbling work via pipes, the style, as well as his approach given inspection yielded a masterful result “A”. Even my neighbors were impressed! We are now seeking to put in a new air condition unit and I would not have any other type company to perform this work except [email protected] Reliable Heating & Air. Bravo Chad! I just hope maybe we might have a AC installed with the same elite approach this month! Thank you very much! I have been involved with renovations at my house honoring (6) (Est)months of extremely hard work with a new roof, new floors, new walls, new ceilings, new water heater and all these things are important and extremely necessary. I’m most thankful @ sir!
Reviewed by Jason Moon on 08/2022, courtesy of Google
Outstanding service! Sales person Rodney was a pleasure to work with, really understanding my needs, explaining the best options and working to get me the best price. The install team of Jacob and Justin were here next day and very professional. They made sure to answer all my questions and completed the work to my satisfaction, even double-checking to make sure everything was working 100%. Overall a 10/10 experience. Highly recommend choosing Reliable Heating & Air
Reviewed by Nikki Ussery on 03/2019, courtesy of Google
Technician arrived on time. He was knowledgeable, personable and communicated well. He immediately figured out that an igniter had gone bad. He had the replacement part on his truck. Excellent and efficient service ON NEW YEAR’S EVE!
Reviewed by Stephen S. on 01/2018, courtesy of Yelp
Oh my gosh, I can’t say enough about Reliable Heating & Air. First and foremost, I saved nearly $10,000 going with Reliable Heating and Air. Another competitor quoted $14,500. That same system cost me $5,500 with Reliable. Their competitor was nickel-and-diming me for every little thing they did. Everything was included with Reliable. The competitor told me things that weren’t true. And Reliable refused to sell me things that I didn’t need. They would just say that’s not going to work where the other company said sure we can do that. I was amazed at how honest Reliable was. They did the job, cleaned up after themselves, were personable, and left me feeling good about my purchase. I highly recommend Reliable Heating & Air.
Reviewed by Ethel Stewart on 04/2019, courtesy of Google
What an incredible experience it was to have these professionals perform work in our home! Justin and Tim performed flawless electrical work along with the 2 technicians who did an exceptional job installing our Briggs and Stratton emergency generator. Bill and Tim installed the propane line to our fireplace, outdoor grill, and new range. Each technician offered outstanding education on all the services and how to use them. Thank you especially to Justin and Tim for staying late and waiting for the propane service to be turned on! Each of these men are true professionals! Thank you!
Reviewed by Beth Walker on 02/2019, courtesy of Google
