Customer Reviews
Now we know how you got your name, because you are very Reliable, and you were there when we needed you–right away. Your technicians were prompt, professional and personable. Thank you so much for being there for us. We are now your customers–permanently! Ann and Hans Beyersdorff
Reviewed by Ann Genovese on 02/2024, courtesy of Google
One of the very few HVAC companies in the Atlanta metro that is 100% customer centric. From sales to install, a 5-Star experience the entire way. Ask for Chris in Sales to give you your quote. . .a stand-up guy from every angle.
Make sure your install team is lead by Kyle and Mike. Pros all the way around as were Dylan and Luis.
By far, not the cheapest, but without question the best.
GREAT JOB ALL!
Charlie Frankel
Reviewed by Charlie Frankel on 02/2024, courtesy of Google
Barry performed the yearly system maintenance on my two systems. He did a thorough job checking the heating and cooling. He was friendly and courteous as well.
Reviewed by Ben M on 02/2024, courtesy of Google
Positive: Professionalism, Punctuality
Quick and fast install. Professional and knowledgeable about systems.
Reviewed by Mrs c williams on 02/2024, courtesy of Google
Reliable’s namesake holds true. They were great to work with, consistent, resolved my issue promptly.
Reviewed by Richard Corey on 02/2024, courtesy of Google
Jacob made first contact and was very courteous and professional. He listened to me and explained how Reliable could resolve my issues with a new replacement HVAC unit and two new inside vents. We scheduled the installation for Monday at 9:00 AM. On installation day I received a call from the installer (Victor) that he would be on site at about 8:45 AM. Victor arrived on time, surveyed the installation area, and began work. Victor is very courteous, professional and didn’t mind me asking questions. He worked diligently to complete the removal of the old system and installation of the new system, all while cleaning up after himself. I am absolutely satisfied with the job provided by both professionals. If you need an HVAC repair or replacement, I highly recommend Reliable Heating and Air. And for the best installer, ask for Victor!!
Reviewed by William Rozar on 04/2023, courtesy of Google
I explained previously. Tech. person found after talking with the Mfg. Rep. what was wrong and instructed us on how to use the 20 year old shower. Other Plumbing Co. was convinced that we needed new cartridges but couldn’t find them on line, if they had
we would have paid 320 dollars just for the material. where as we paid Reliable 185 dollars and got a fix. Great
Reviewed by Thomas Harpster on 04/2023, courtesy of Google
Mr Nabil was extremely professional and thorough. I would like to utilize his services again. In September 2022 Nabil came back for the second time as we specifically asked for him. He is very good and added us to the CPP plan with the warranty. By April 15th 2023 Nabil came back to do the maintenance on our home system. We specifically asked for Nabil because he is extremely reliable, knowledgeable and professional. We thank him for his service.
Reviewed by Lou Pena on 04/2023, courtesy of Smith
This was the best service we’ve ever had. Nabil was so professional, he went above and beyond. Very detailed in his inspection and very personable. I would stay with Reliable just for Nabil—he’s that good. A credit to your company!
Reviewed by John Allen on 04/2023, courtesy of Google
Shaw was professional and courteous. He gave a 30 minute notice for ETA and was promptly at my home. He quickly analyzed the issue with my washer and repaired a leak. He came back the next and install new washer water in/out faucets. He offered choices to correct the problem. He quickly resolved my problem which had been so overwhelming. Reliable is excellent as represented by Shaw, Technician. I recommend Reliable for everything. I will be using them for more renovations!
Reviewed by Lindsey Vinson on 04/2023, courtesy of Google
From the first technician who came out to check our unit to the salesman and the technicians who installed our new system, we couldn’t have been more pleased with the service, professionalism and price. The first technician carefully explained the problem and the options we had to fix or replace our unit. Our sales person Jason was awesome. He explained the units and thermostats so we would get what we wanted and needed for our home. He came in late Friday afternoon and stayed until all our questions were answered. The technicians were here bright and early Saturday morning and worked to get our new unit in place and working. All and all we are very pleased with Reliable Heating and Air!
Reviewed by Ted Parker on 06/2022, courtesy of Google
Our air conditioner on the main level of our home stopped working a few weeks ago. A technician repaired it but the system started leaking hours after the repair. The technician came out the next day and made adjustments but again, the system started leaking hours later. On the third visit, the technician dismantled the condensate pump, checked other areas of the system and thought he had made the proper adjustment to stop the leak, but hours later, the water started pouring out. With this, and me trying to control the water to protect the wood floors, drove my frustration to maximum capacity. However the office recognized my frustration and sent out the “Big Gun,” Wayne Daniels to the rescue and he delivered. Wayne was diligent, thorough, patient, kind and determined to discover the cause and stop the leakage. I was impressed when Wayne went outside and took the time to hose down the outside air conditioner units to get accurate readings, which he had to adjust, because they were not set properly. Additionally, I was pleasantly surprised when he returned the hose to its proper location in a neatly fashion as if it was his own house. After staying at my house for over two (2) hours thoroughly checking the system, the hoses, etc., Wayne finally discovered that the leak was coming from the condensate pump because it was not sealed correctly. As of today, July, 12, 2022, kudos to Wayne, our complete house is cool and the system, in question, is working beautifully. Wayne, a job well done! We’re so grateful and thankful for all your hard work and determination allowing us to be cool, comfortable and very happy!
Reviewed by Dalores Watkins on 08/2022, courtesy of Google
What a Fantastic experience! I reached out to Reliable at approximately 2pm. requesting a quote for a complete A/C system replacement. Within minutes, I received confirmation of a same day quote between 6-8pm. I received a phone call from Matt White (Home Comfort Advisor) asking me if I would be available at 5:30, he had finished up early at a previous appointment. Matt was extremely professional, knowledgeable and friendly. He verified all parts were in stock and confirmed and installation for the next morning between 9-10:30AM. The following morning, I received a phone call from Ridge (installer); explaining he had picked up all of the parts and was in route to my home. Ridge and his co-worker arrived on time. They also were both very knowledgeable, professional, and friendly. They completed the installation, explained how the system worked and clean up everything. What a great group of folks. For me, most importantly both Matt and Ridge talked with me as if we had known each other for a while. These guys are very customer focused and friendly. I would recommend Reliable Heating and Air to all. Thanks Again for a Great Experience!
Reviewed by Bryan Sweat on 08/2022, courtesy of Google
This information is really humbly 100% honest! Please let me convey that Reliable Heating & Air has professionally the most intelligent, well informed, experienced, and kind employees I have ever networked with given having my@ new tankless hot water heater installed. Wonderful Chad is his name and he approached my home with an electrician and his work was simply the best I have ever seen! I was advised given monthly savings to be expected due to conservation techniques which are involved when such type of purchases are given. All plumbling work via pipes, the style, as well as his approach given inspection yielded a masterful result “A”. Even my neighbors were impressed! We are now seeking to put in a new air condition unit and I would not have any other type company to perform this work except I.E.@ Reliable Heating & Air. Bravo Chad! I just hope maybe we might have a AC installed with the same elite approach this month! Thank you very much! I have been involved with renovations at my house honoring (6) (Est)months of extremely hard work with a new roof, new floors, new walls, new ceilings, new water heater and all these things are important and extremely necessary. I’m most thankful @ sir!
Reviewed by Jason Moon on 08/2022, courtesy of Google
The AC went out at our home at the wrong time, and we could not deal with the cooling air only working at night time. Called reliable and they came out the next day and installed our new systems for both the AC unit and heat pump two days later. They could have done it next day but it did not fit into what we had planned that day. The thermostat is also a nice update to our little fixer upper because it is nice being able to cool the house from your phone. The best part about their company is the payment plan which is nice because if you can’t pay for it all at once it’s definitely nice to be able to get service on a budget.
Reviewed by Jamil Nassirr on 08/2022, courtesy of Google
