Customer Reviews
First of all I just want to say that I was very pleased with the price of my new HVAC system. The previous company I was considering using was much more expensive. In addition, I also enjoyed talking to Anthony, the technician who came to my house to give me the quote for the system. He and I had a really good conversation and he was even able to give me advice about my new puppy, who is a handful!
I was also pleased with Matt, Jesus and David’s work. They arrived in the morning (I received an email first and then when they were 25 mins away they called me, which I appreciated because it gave me enough time to finish getting ready). They told me it would take between 5 and 7 hours to complete the job and surprisingly they were done in 5 hours. I love my new system and my two new nest thermostats. They showed me how to use everything and I even asked them to show me how to change the air filters since I now have a new system. Changing the filters is much easier with this new system as opposed to the previous system I had.
I must also mention that a few days before my HVAC system was put in, Reliable came and did some plumbing work at my house as well. Bill did that job and I was also pleased with his work.
I’m glad that Relible does Heating, Air, Plumbing and Electrical because when you own a home you will definitely need help with all of these. I will definitely give them a call in the future whenever I need help again.
Reviewed by Ciara Martin on 03/2019, courtesy of Google
I cannot begin to explain how amazing my experience was with Reliable. My salesman Hogan Godwin took the time to explain every detail of the process. Hogan discussed all of my options and described everything that was going to be done. The install team that installed my new AC and Furnace were beyond impressive. I want to express how professional and courteous Jesse, Krish, and JR from the install team were. If I could rate 10 stars I could. I will recommend Reliable to anyone looking to save money and upgrade their systems in the future.
Reviewed by Matt Tatham on 03/2019, courtesy of Google
My salesperson Rodney was extremely knowledgeable and did a great job of explaining what needed to be replaced and how things would happen.
My installation crew, Jacob and Justin, were exceptionally courteous and respectful of my home and my time. I was shown what work was completed and explained any relevant details on how to use the new unit. They worked hard the entire time they were on my property and cleaned up well after themselves.
The overall experience was above and beyond my expectations … which were rather high. Great job Reliable Heating & Air!!
Reviewed by Aaron Stone on 04/2019, courtesy of Google
I Had issues with controlling room temp. I was assigned technician Lonnie and let me tell you he was OUTSTANDING. Not only did he resolve my problem he also was great at providing education about how my system worked … things I never knew. So glad he came to the rescue. Lonnie is what customer service should look like: patient, thorough, efficient! Whatever it takes this guy needs a raise. Reliable should be SUPER proud of his service! Thanks LONNIE!
Reviewed by Nina Milligan on 05/2019, courtesy of Google
Our heat went out on a Saturday. We made the call to Reliable at 1:30, and they were out to our house (and had the job completed) before 4pm the same day. Did not charge an extra fee for the weekend service call. Went over what he was doing with my husband, keeping him in the loop the entire time. Ended up being an easy, cheap fix (thank goodness!). Honest, reliable work. We didn’t feel that they were trying to upsell us or rip us off at all. Their name is well-deserved!
Reviewed by A B. on 03/2019, courtesy of Yelp
Jordan fixed my shower very quickly! He was polite, and explained everything so I could decide what I wanted to do. Great service!
Reviewed by Lucy F. on 04/2019, courtesy of Yelp
