Customer Reviews
Terrace was very courteous and efficient. He kindly explained the problem and presented me with options. He was patient to answer all my questions and completed the job with much knowledge and thoroughness . My heating system is working great again, thanks to Terrace’s outstanding abilities and skill. I would highly recommend this service tech.
Reviewed by Joan Shallenberger on 03/2019, courtesy of Google
Jeremy(Not sure spelling) did an amazing job. Took him 30 seconds to know what the problem was, had part in truck. Called today at 3:00 pm and he was here at 5:30, out in half hour This is my first review for anything. I fired the horrible home warranty company we had after he left, the person they gave me did not show up or even call – appointment made 4 days before. I will call Reliable first, very clean, professional and good. My co-worker told me he used them and they did a very good job.
Reviewed by Satisfied Customer on 02/2019, courtesy of Angie's List
Incredible service and absolutely wonderful installation. Having an AC fail in the middle of an Atlanta summer is terrible but Reliable made the process as painless as possible.
After receiving different quotes from a few Atlanta groups, I ended up meeting with Corey F. from the Sales Group at Reliable and he absolutely blew me away with his price, thoroughness, honesty, AND the ability to do a next-day installation. Corey was wonderful and explained the pricing structure and financing options in a clear and concise manner.
My installation was even better. Jimmy F. and Jonathan arrived right on time and proceeded to work a thirteen hour day in my 90 degree house without a complaint. They pulled out a twenty year old HVAC and gas furnace and replaced everything beautifully. They even fixed some water damage to drywall they uncovered and patched everything up! I have black hardwood floors which show every scrap and shoe print and Jimmy and Jonathan left everything immaculate. I was so impressed with their service and on top of it all, after a long and arduous day, they made sure to answer all of my questions. They even put up with my dogs popping in unexpectedly. I will certainly be using Reliable in the future and honesty hope others do as well– they offered exceptional service with a smile.
Reviewed by Jenn G. on 10/2018, courtesy of Yelp
I cannot begin to explain how amazing my experience was with Reliable. My salesman Hogan Godwin took the time to explain every detail of the process. Hogan discussed all of my options and described everything that was going to be done. The install team that installed my new AC and Furnace were beyond impressive. I want to express how professional and courteous Jesse, Krish, and JR from the install team were. If I could rate 10 stars I would. I will recommend Reliable to anyone looking to save money and upgrade their systems in the future.
Reviewed by Matt Tatham on 03/2019, courtesy of Google
Outstanding service! Sales person Rodney was a pleasure to work with, really understanding my needs, explaining the best options and working to get me the best price. The install team of Jacob and Justin were here next day and very professional. They made sure to answer all my questions and completed the work to my satisfaction, even double-checking to make sure everything was working 100%. Overall a 10/10 experience. Highly recommend choosing Reliable Heating & Air.
Reviewed by Nikki Ussery on 03/2019, courtesy of Google
We called Reliable Heating & Air for an emergency fix. Hot summer days and the AC stopped working. They came out right away and got it working. the next day they had to come back and did at no charge to again make it work.
Three weeks later the problem came back in full force and the fan finally went out on the compressor. Not only did Reliable Heating & Air get me a new fan asap they had an installer in place the next day and gave us a discount on the whole project. You could not have asked for better service. I will be having them come back to talk about some upgrades to my current unit. If your home ac needs repair call Reliable Heating & Air. Home heater not working, call Reliable Heating & Air. they are true to the name. I am a satisfied customer.
Reviewed by Ronald L. on 8/2014, courtesy of Google
Just had a whole new HVAC system installed by Reliable. It was time to replace our old system and do a couple of upgrades. Kyle, the comfort specialist, came out and inspected the old system and with our desire to add a second zone also came up with a couple of different ways to do it. He explained in detail everything which made it easy to make a choice.
They sent a team out to do the install and the three techs Jorge,Jesse and LT were very professional and knew there stuff. After the job was done and tested They went over a check list with me which matched everything on the proposal and then went over the system and answered all my questions.I am very pleased with the whole experience and am glad I chose Reliable to do the job. Thanks Reliable!
Reviewed by Joe D. on 11/2014, courtesy of Google
I highly recommend this company. My Technician was Phillip Morrison who was professional and courteous. I hope he is my technician every time.
Reviewed by B. Watson on 12/11/2014, courtesy of Kudzu
Even though Reliable’s bid was the lowest, apples to apples comparison, they were doing the same work with equal equipment and materials as two other bidders. Both sales and installers were responsive, punctual and kept me informed about the installation. The installers were Jeremy and Tyler and they arrived early in the morning as scheduled and did an excellent/professional job. As it turned out replacing the plenums was more involved than had been estimated and they took care of it per the agreement without additional charges. The supply plenum in particular was a work of art given what they had to work with from the existing duct work. They had to return for several hours the next day to finish up due to the involved setup, and were again on time and let me know how things were going. Everything was cleaned up and left undisturbed (radon barrier still intact). Great work boys!
Reviewed by Reliable Heating & Air Customer on Oct 2014, courtesy of Angieslist
Reliable, the name says it all. Over the last couple years I have had Reliable out for several things. They have rezoned my home with a dual zone heating and cooling system, rewired the entire downstairs electrical, added a few outlets, replaced my hot water heater and finally just took care of the attic insulation. I have stopped searching for any of the services that Reliable offers. I just call them and have the work done. Every time someone from Reliable has come over they are very respectful, they explain everything and take care of my home as I expect. I have had several other companies out for various services but no one has been able to provide service at the level Reliable can. From the quote to the finished product I have never had any issues at all. I will always go to Reliable for anything that they offer!
Reviewed by Jesse M on June 2014, courtesy of Yelp
Earlier this year, I signed up with Reliable Heating & Air for an annual maintenance service on my AC and heater. This past Friday, it was time for the heater inspection. I was really impressed with my technician, Conor Morris. He called when he was about 30 minutes away so I was ready for him. While he was checking out the heater, he explained what he was looking for and how the heater safety system worked. He did a thorough check, and when he was done, gave me so tips to save energy and money. He was neat, clean, polite, knowledgeable and professional. Next spring, when its time to get my AC system inspected, Iâll call Reliable Heating & Air, and ask that they send Conor Morris out again
Reviewed by Bill W on Sept 2014, courtesy of Citiessearch
I received quotes and researched multiple companies and brands before selecting Reliable to replace my old A/C. Tom was Terrific explaining my options and addressing everything important about replacing my basement unit. Randy installed my unit. He is second to none!!! He too made sure I understood everything going on and his quality installation was exceptional!!! Both Tom and Randy followed up to make sure I didn’t have any questions. You can tell the most about a company by the quality and attitude of their employees’ Tom and Randy Exceeded Expectations!!! I asked Randy to leave the two big boxes and he made two grandkids very happy and they are still playing in their big box clubhouse. Thanks for an Exceptional Job Well Done!!! They are Highly Recommended!!!!
Reviewed by Jatin B on Oct 2014, courtesy of Citiessearch
Cannot say enough good things about my experience. If you need a dependable, honest electrical contractorâ¦CALL RELIABLE! In fact I used them once in the past when I had A/C trouble and had a great experience.
Reviewed by Tina G on Oct 2014, courtesy of Yelp
Found water pouring from garage ceiling Saturday morning at 6 a.m. We have a plumber we have used in the past but did not think he worked weekends so thought of reliable since we were so happy with the service they provided on a hvac replacement last year. Went to the website and had an online chat to schedule an appointment. They scheduled the appointment and called when they were on the way. Did an excellent job, very professional and efficient. We will definitely use them in the future.
Reviewed by Reliable Heating and Air Customer on Oct 2014, courtesy of Angieslist
We had a pipe burst from the frigid temperatures. I called Reliable and told them about our situation. I also told them that I had a 3 month-old baby and needed somebody today! They didn’t hesitate. We had two techs at the house within a few hours. Fantastic service.
Reviewed by Jeff M on Jan 2014, courtesy of Facebook
