I’ve used reliable hvac for about 5 years now after I fired Universal hvac for not dispatching a service tech after multiple calls even though I paid to be in their priority maintenance/service program.
Reliable has always been, well, Reliable but today they outdid themselves. Long story short the compressor outside went down, and the tech figured it was electrical at the fuse box and a lightning strike must have fried 5 switched, but the worst was to the compressor. Anyway he immediately got the company to send out an electrician who was able to redo the box and fuses in the main box and they got the system up and running in a few hours- very important on a 90+ degree day.
Reviewed by Acman P. on 07/2018, courtesy of Yelp
We had an issue over the summer with our AC not cooling our home, and luckily they had an appointment available the next day.
The tech was able to diagnose the issue, order the part, and came back a few days later to install. Luckily everything was under warranty from the original system installation 2 years ago.
Point of this post? They did exactly what they promised, and kept us in the loop during the process. We did not have to constantly follow up.
Reviewed by Kris P. on 10/2018, courtesy of Yelp
My salesperson Rodney was extremely knowledgeable and did a great job of explaining what needed to be replaced and how things would happen.
My installation crew, Jacob and Justin, were exceptionally courteous and respectful of my home and my time. I was shown what work was completed and explained any relevant details on how to use the new unit. They worked hard the entire time they were on my property and cleaned up well after themselves.
The overall experience was above and beyond my expectations … which were rather high. Great job Reliable Heating & Air!!
Reviewed by Aaron Stone on 03/2019, courtesy of Google
Terrace was very courteous and efficient. He kindly explained the problem and presented me with options. He was patient to answer all my questions and completed the job with much knowledge and thoroughness . My heating system is working great again, thanks to Terrace’s outstanding abilities and skill. I would highly recommend this service tech.
Reviewed by Joan Shallenberger on 03/2019, courtesy of Google
Jeremy(Not sure spelling) did an amazing job. Took him 30 seconds to know what the problem was, had part in truck. Called today at 3:00 pm and he was here at 5:30, out in half hour This is my first review for anything. I fired the horrible home warranty company we had after he left, the person they gave me did not show up or even call – appointment made 4 days before. I will call Reliable first, very clean, professional and good. My co-worker told me he used them and they did a very good job.
Reviewed by Satisfied Customer on 02/2019, courtesy of Angie's List
Incredible service and absolutely wonderful installation. Having an AC fail in the middle of an Atlanta summer is terrible but Reliable made the process as painless as possible.
After receiving different quotes from a few Atlanta groups, I ended up meeting with Corey F. from the Sales Group at Reliable and he absolutely blew me away with his price, thoroughness, honesty, AND the ability to do a next-day installation. Corey was wonderful and explained the pricing structure and financing options in a clear and concise manner.
My installation was even better. Jimmy F. and Jonathan arrived right on time and proceeded to work a thirteen hour day in my 90 degree house without a complaint. They pulled out a twenty year old HVAC and gas furnace and replaced everything beautifully. They even fixed some water damage to drywall they uncovered and patched everything up! I have black hardwood floors which show every scrap and shoe print and Jimmy and Jonathan left everything immaculate. I was so impressed with their service and on top of it all, after a long and arduous day, they made sure to answer all of my questions. They even put up with my dogs popping in unexpectedly. I will certainly be using Reliable in the future and honesty hope others do as well– they offered exceptional service with a smile.
Reviewed by Jenn G. on 10/2018, courtesy of Yelp
I cannot begin to explain how amazing my experience was with Reliable. My salesman Hogan Godwin took the time to explain every detail of the process. Hogan discussed all of my options and described everything that was going to be done. The install team that installed my new AC and Furnace were beyond impressive. I want to express how professional and courteous Jesse, Krish, and JR from the install team were. If I could rate 10 stars I would. I will recommend Reliable to anyone looking to save money and upgrade their systems in the future.
Reviewed by Matt Tatham on 03/2019, courtesy of Google
Outstanding service! Sales person Rodney was a pleasure to work with, really understanding my needs, explaining the best options and working to get me the best price. The install team of Jacob and Justin were here next day and very professional. They made sure to answer all my questions and completed the work to my satisfaction, even double-checking to make sure everything was working 100%. Overall a 10/10 experience. Highly recommend choosing Reliable Heating & Air.
Reviewed by Nikki Ussery on 03/2019, courtesy of Google