Ponce Primary Care is a full-service primary care practice offering a wide range of preventive and treatment services to adult and teenage patients.
We provide the accessible, comprehensive, personalized and coordinated primary care people want and have an increasingly difficult time finding. We’re constantly exploring how great the practice can be for our patients.
I’ve been seeing Alison English here since last year and she is absolutely wonderful. I have had very bad experiences with physicians not taking me seriously in the past, but I never feel like Alison is rushing through appointments or dismissing me; she always listens closely to my concerns, is very transparent with me about my options (including the potential financial costs), and thoroughly answers any questions I have. She also responds very quickly to portal messages, so even if I don’t have an appointment coming up soon, she always feels accessible for things like quick questions or prescription refills (the latter of which have often been very stressful ordeals at previous clinics I’ve been to and have been completely painless so far at this clinic).
Alison is the only physician whose awesomeness I can personally attest to, but I have a couple friends who see other providers here and also only have good things to say, so I think you probably can’t go wrong with anyone on the team. The front desk and lab tech are also incredibly kind (I’m sorry I’m so bad with names or I’d raise them up too!), and both the portal and telehealth pages have worked really well for me. Highly recommend this clinic, especially for trans people and/or anyone who has struggled to find a PCP who takes their symptoms seriously.
Reviewed by Sage Theune on 03/2024, courtesy of GoogleI cannot say enough good things about this practice. I am chronically ill and have been a medical mystery this summer. Savannah has treated me with nothing but compassion, and when I showed up with new concerns regarding some important organs, she moved mountains to get me in with a specialist in just a few days. She has explained everything thoroughly and treated me with respect, as compared to other doctors in my experience who have treated me poorly once they learn I understand my body and how it works. I have felt more respected by her than any physician I’ve worked with in years, and never though I would have such a mutually respectful relationship with a physician again. My partner also goes to this practice and has a similar relationship with her physician.
Reviewed by Morgan Gray on 11/2023, courtesy of GooglePPC is the best of the best-and I realized that even more after the staff here helped me work through a recent health issue! Kristina and Dr. Costley as well as the rest of the office staff go above and beyond in helping me deal with anything health related, from pharmacy problems to last minute appointment requests. I love having access to everything through Patient Portal and Kristina always does a great job promptly addressing whatever concerns or questions I may have, but really any of the NPs I’ve seen have been fantastic. Because of this whole team I’m the healthiest mentally and physically I’ve been in years. I’ve been going here for 8 years (even when I’ve lived OTP-it’s worth dealing with traffic!) and am going to continue being a patient here for as long as possible.
Reviewed by Laura Freeman on 12/2023, courtesy of GoogleI’ve been going to this office for years. Moved to North Carolina last year and still make the 3hr drive. Every single time I’ve had the most pleasant experience from front to back. I see Kristina Lemene and she’s so thorough and makes you feel completely at ease. It’s the most professional, but laid back private practice. Can’t say enough about them. Self pay prices were shockingly fair too. Thanks everyone for being so awesome!
Reviewed by Cortney Lusa on 12/2023, courtesy of GoogleI have been a patient of Ponce Primary Care since moving to Decatur in 2015 and have always had a wonderful experience. Earlier this year we decided to move our teenage sons from their pediatrician to this office for their primary care. I am so happy that I did because when my older son was in an accident out of town, we found ourselves in a difficult situation of having his medical records transferred from a hospital out of town to CHOA for follow up. It proved to be an uphill battle and Savannah and Jackie spent a LOT of time on the telephone trying to get medical records, reports sent and managed to get us in to see a neurosurgeon three weeks earlier than we were originally quoted. I am so grateful for the attention they gave to my family during a difficult time. 12/10 recommend.
Reviewed by Amy Leavell Bransford on 01/2024, courtesy of Google