Customer Reviews
Over review led this company in the past but the most recent encounter was their customer service line. I called with an issue, had a little bit of a wait before I got a liver tech person. She was amazing. Walked me through my issue and helped me discover how to avoid the same mistakes by walking me through each platform level in the mobile app. I now have complete confidence in moving forward with App operation allowing me access to controlling my garage doors from anywhere! Great Job!
Reviewed by Nate C. on 02/2024, courtesy of Yelp
Technician was timely, professional and courteous. Price was very reasonable. I would recommend this company for garage door repairs.
Reviewed by Jill G. on 01/2024, courtesy of Yelp
Great people who take the time to get it right. They are my go to garage door company.
Reviewed by Jim J. on 01/2024, courtesy of Yelp
Our garage door broke a couple of weekends ago. Overhead Door Company came out in a couple of hours and rigged it to work until they could replace the spring. Dan and Evan did a great job in a timely fashion. They put in a new spring system that is a heavier duty spring that was originally put in by the builder. Thank you Dan for coming to the rescue!
Reviewed by Chris C. on 02/2024, courtesy of Yelp
I have 3 Overhead Door Company Garage Doors and openers. I have routine maintenance perform on every other year. ODC does an exception job, and their expertise has saved me $$$ in having to replace either the doors or openers. Recently, I had them replace the weatherstripping around each of the garage doors. This weatherstripping is critical to keeping the cold weather out of your garage.
Reviewed by Gregory Paul Lanman on 01/2024, courtesy of Facebook
On time, efficient, professional and friendly!
Whoa! Talking about a great experience! If you live in Atlanta or have lived in the ATL, there is one thing that the majority of people will agree on and that’s “lack of quality customer service.”
But not with Adam and the people at Overhead Door Company. Not only were they pleasant on the phone, Adam, our service technician, called 30 mins before arrival, showed up on time and walked us through what was going on with the garage door, fixed it and was done in about 30 mins!
If you’re looking for a great garage door company, the folks over there won’t act as though showing up and giving you friendly service is “extra work.”
I highly recommend them for your garage door issues!
Reviewed by Karma Oviquio on 01/2024, courtesy of Facebook
We were experiencing some minor problems with a garage door and called Overhead Door Co. They sent a great technician the same day. He quickly fixed the problem and provided “routine maintenance” on both doors at a very reasonable price. He was knowledgeable and provided me with tips on how avoid future problems. Would definitely recommend Overhead Door Co!!
Reviewed by Chip Dougherty on 01/2024, courtesy of Facebook
The service and experience was great. The technician was very professional and knowledgeable. He wasted no time in repairing my garage and giving me the help I needed. I would gladly rate this company with 5 out of 5 stars.
Reviewed by Richard Godfrey on 01/2024, courtesy of Facebook
Outstanding customer service prompt service, absolutely one of the best companies I’ve ever had to work with. The technician was very professional and knowledgeable. He wasted no time in repairing my garage. A+ for effort.
Reviewed by Ian R Mari on 02/2024, courtesy of Facebook
I just had a great experience with Overhead Door. They were able to come quickly and give me a very honest assessment of the issue and present a reasonable path forward. I won’t hesitate to call them again. Also, I appreciated that the original technician who looked at my unique issue referred me to Senior Tech Stan Tate—I respected the original tech’s honest assessment that a more experienced tech should weigh in, and Stan was awesome in explaining everything to me.
Reviewed by Sharon Billington on 06/2022, courtesy of Google
Bobby showed up exactly when he said he would and diagnosed our garage door issue almost instantly. Luckily it was an easy fix and even something I can do myself, so he just turned the trip charge into a tune-up service for a very nominal fee.
Very pleased with my experience so I’ll definitely be calling Overhead Door again next time we need service.
Reviewed by James Day on 09/2022, courtesy of Google
My garage door was not opening fully. Overhead door quoted me a price and was clear. Ryan ordered and replaced hinges and springs and did it quickly and efficiently. He was also super friendly. I would absolutely use this company again! Thank you Ryan and Overhead Door!
Reviewed by Runa Saha on 06/2022, courtesy of Google
Casey showed up after normal business hours to fix out door that had come off of the track due to an issue with a bolt coming off. He was efficient, friendly and honest. To be honest, he could have told me I needed a whole new door and I would have spent the money. I appreciate him not trying to give me the hard sell and fixed the issue with minimal time. I also appreciated that he was concerned with safety when on the ladder, parking and wearing gloves.
Reviewed by Lala Armes on 05/2022, courtesy of Google
I was pleased to speak directly with a human being when I called the phone number. Same-day appointments were not available when I called just before noon, but my request ticket was flagged as a priority due to my car being trapped in the garage. I received a call about an hour later to offer me an appointment window that afternoon, and Stan the tech called me awhile later to let me know he was en route. Stan was courteous and efficient and had my garage door repaired and working in short order once I approved his quote. easy payment via credit card with an email receipt. Recommended, would hire again.
Reviewed by Mary L on 05/2022, courtesy of Google
Our technician was great! He even spent a few extra minutes Talking through potential garage door upgrades in the future. Overall experience was excellent. Would definitely not hesitate to use this company again. They got us scheduled within 48 hours, did the repair exactly as we suspected and overall a fair price. Thanks!
Reviewed by Suzanne Martin on 08/2022, courtesy of Google
Jeff Bowen installed two new garage doors on my house last week. He was awesome!!! I have an older house so there were a few issues, but Jeff worked through them to ensure my new doors worked perfectly. After the job he made sure there was no mess, no extra metal laying around and he explained all aspect of the doors to me. Thank you for your great service and professionalism Jeff.
Reviewed by Danny Thomas on 05/2019, courtesy of Google
Technician SPENCER JACKSON was prompt, courteous, and professional. He arrived when he said he would and replaced a broken spring in just a few minutes. I’ve used Overhead Door three times now and have never had a single complaint. Good job, Spencer!
Reviewed by Richard P. on 05/2019, courtesy of Yelp
They were knowledgeable and efficient. The guys were friendly and explained what was wrong with opener. Will definitely use them next time.
Reviewed by Scarlett McDonald on 04/2019, courtesy of Facebook
Overhead Door is the best! We had to have our 25 year old openers replaced within a month of each other and both servicemen were wonderful. They knew their stuff and got the job done expeditiously and to perfection. I can’t imagine using anyone else.
Reviewed by Beverly English on 03/2019, courtesy of Google
I had to have a garage door spring replaced. There was no way I was going to do that myself. So I called Overhead door. They did some work for me in the past, and they did a great job then.
The techs showed up on time and did a great job! The garage door works better than ever. I will not hesitate to call again when my other garage door needs to be serviced!
Reviewed by John M. on 02/2019, courtesy of Yelp
Our garage door was in bad shape and we knew we needed to order a new one but just hadn’t gotten it done. Of course, on Labor Day weekend, it broke completely coming off the tracks. Jason came out immediately and disabled the door from the opener, and got it back on the tracks so we could at least get it closed. There was no charge for this holiday weekend service as I was ordering a new door. And I was able to use a coupon on the purchase. The door was delivered and installed by Robert at the exact time on the exact day it was promised. Robert explained the process and answered all our questions. It was a very good experience. And the door is absolutely beautiful and an upgrade from what we had!
Reviewed by Don Addison on 02/2019, courtesy of Google
