Customer Reviews
Outback Decks blew me away with their professionalism and customer-centric approach. William was incredibly knowledgeable and took the time to truly understand my wants and needs. He listened and offered expert guidance, helping me envision the possibilities.
As we moved into the design phase, it became clear that the project wouldn’t fit within my budget. Instead of applying pressure (other contractors did) to close, they (John & William) openly discussed the situation and we ultimately decided to walk away amicably. This transparent and honest approach impressed me – it demonstrated their genuine commitment to customer satisfaction and building trust versus getting to building ASAP / leading to problems later on.
While I wasn’t able to move forward with the project this time, I was incredibly impressed by Outback’s thorough process and dedication to ensuring I achieved my project goals. I’ll definitely consider them again for future projects!
Reviewed by Orlando Perez on 02/2024, courtesy of Google
The service was exceptional. The crew worked diligently to get the job completed although the weather was cold and wet because of the continuous rain.
Reviewed by RAYMOND Lawson on 02/2024, courtesy of Google
I am very pleased with my new deck. From the initial interview to decide the finishes I wanted to completion of the project everything was handled very professionally and exactly as stated. Gustavo and his crew did a beautiful job, very exacting to details. Mike Griffin was the field supervisor and great to work with, made everything transition so smoothly and always available for any questions I had. I could not be happier,
and I am looking forward to enjoying time on my beautiful new deck!
Reviewed by Jacquelyn Herron on 02/2024, courtesy of Google
Outback Deck did a great job with our handrail for our backyard steps. Mike and Ralph were super helpful.
Reviewed by Dan Ohman on 02/2024, courtesy of Google
The team installed two large decks with lighting and did a great job. The team was efficient and answered any questions that I had during the install. There was no wasted efforts and decks look awesome.
Reviewed by Byron Atcheson on 04/2019, courtesy of Google
I recently had a patio installed by Outback Deck Inc. From the initial meet and greet, to the sales discussion on the project, project start through to project completion both my wife and I are very satisfied with the experience. Everyone we dealt with and the whole experience was top notch. I would recommend Outback Deck if you are looking at having a project done at your home.
Reviewed by Timothy Thon on 05/2019, courtesy of Google
I do not remember his name but the work foreman was outstanding He communicated well and went above and beyond. Chris the PM also did an excellent job keeping everything on track and communicated well with me.
Reviewed by Akers R. on 10/2018, courtesy of Best Pick Report
Wanted to review the deck project that was completed back in December by Outback Deck Atlanta. While our house was being repainted, our painters pointed out that we had a problem with the posts on our porch that supported the master bathroom directly above. After hiring a structural engineering to come out and make recommendations, we discovered that Brock (builder) had taken major shortcuts when building our deck.
We learned that since prior to 2007 no deck code existed, Brock was able to pretty much throw together decks that looked good from the outside but were not structurally sound. Had we not taken immediate action we could’ve had major problems on our hands. Underneath the decorative posts (commonly found throughout homes in our neighborhood) were undersized and in one case, completely inadequate supports (2 2″ x 4″ boards) that were simply sitting on top of quickly deteriorating deck boards.
Luckily Robert Jones with Outback Deck Atlanta was able to help us out. He and one of his Project Managers came out to inspect the site and put together a plan that would fix our issues. The proposal he created covered every single aspect of the deck renovation project clearly and presented us with a variety of options to chose from. I cannot express how comforting it was to work with a contractor/organization that was so thorough, professional and detail oriented.
The crew that came out to do the work was extremely efficient and completed the project in the amount of time that was discussed with the project manager prior to its start. Furthermore, our Project Manager came by to review and oversee the work being done multiple times, ensuring there were no concerns at any point.
To say we were pleased with the finished product would be an understatement. The deck in its current state is how it should’ve been built in the first place. I would definitely recommend reaching out to Robert and Outback Deck with any questions or if you know that you would like to look into a deck project. Don’t waste your time like we did seeking out other options….for quality of work, value and price they are second to none.
Reviewed by Chris Cook on 01/2019, courtesy of Facebook
Did what they said they would, when they would and did a great job doing it. More than happy with the quality of service, craftsmanship and just an overall great deck. Glad the weather is improving so we can now enjoy this new deck.
Reviewed by Harry Cynkus on 01/2019, courtesy of Houzz
They designed and built us an amazing porch! The quality is excellent. Chris, our project manager, was on site daily and managed every detail to perfection.
Reviewed by Dianne K. on 01/2019, courtesy of Yelp
Great people to work with. We got estimates from 2 other companies, that WERE cheaper, but, when Outback came, they pointed out almost a dozen things no one else had mentioned that would have cost us more in the long run.
On time and on schedule.
We had an issue with how the deck could (actually could NOT) be supported by the house and they came up with a solution.
Both county inspectors that have come out to sign off have told us this is the most solid deck they’ve ever seen.
Love it and we’ll talk to them about the back deck when it is time.
Reviewed by A L. on 10/2018, courtesy of Yelp
We had Outback build us a 14×15 ft screened in patio on our home in Dunwoody. I have attached photos . We are very happy with the final product. We had a few issues along the way but they were addressed. In fact they were addressed all the way at the top of the company. It is always very refreshing to have a humble leader who cares to listen to his customers and cares about the customer experience. This impressed me the most about Outback. Good leadership with integrity and humility. Thank you for walking your talk John. Great company and great final product. Highly recommend.
Reviewed by amoussouri on 09/2018, courtesy of Google
