Customer Reviews
I’m very high on reviews. NUF came out today and removed some trees for me. They did an EXCELLENT job. Very professional and courteous. They cleaned up everything after they were done. I would highly recommend this company to anyone looking to have tree work done.
Reviewed by Dexter Varner on 03/24, courtesy of Google
I was expecting all the deadwood to be gone and the edges to be cleaner. Scheduling was good and clear communication in when they were arriving. We’re looking for crown reduction and tree preservation. Brandon called and we talked about a 3inch versus 1inch cut and the cost. Says his crew followed industry standards for the topped tree
Service: Tree trimming & pruning
Reviewed by Merryn Walker (Allstate Agent) on 11/23, courtesy of Google
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The crew of 3 did a wonderful job. Courteous, friendly, professional and accommodating! I am delighted and can very comfortably highly recommend NUF.
Service: Tree trimming & pruning
Reviewed by Richard Alexander on 11/23, courtesy of Google
Positive: Professionalism, Punctuality, Quality, Responsiveness
Working with New Urban Forestry was a wonderful experience from start to finish. Ben was very thorough and informative throughout the initial visit, Michele kept us updated each step along the way and the crew did a fantastic job completing the cabling so we could keep and enjoy our tulip poplar. Not to mention, the above and beyond clean-up after the work was completed! We are extremely satisfied with NUF and look forward to working with them again and recommending them to all!
Reviewed by Gracie Farmer on 12/23, courtesy of Google
We are new to Athens after recently buying a home here. We needed a couple of dead trees removed and some others near the pool trimmed back in our Cedar Creek neighborhood. We met with owner Kevin a couple of weeks ago and got a reasonable estimate and today he and his crew arrived right on time to do the job. They did everything we asked and more. They were very concientious about cleaning up afterwards. Kevin and all the guys were very professional and personable and I highly recommend them.
Reviewed by Nicholas W. on 07/2015, courtesy of Yelp
If I ever need any more tree work done, I don’t need to bother calling around asking for quotes–New Urban Forestry is the way to go. My situation wasn’t complicated, just overwhelming: my property–a rental for years that was very much out of sight, out of mind–was not being properly maintained. With all of the recent storms, trees falling around the neighborhood was common–one of ours fell into the neighbors’ yard, but was covered by insurance. The next one that fell luckily missed the house, but just lay smack in the middle of the backyard.
In the last month, I have called 3 companies: New Urban Forestry and 2 other guys. One of the other guys scheduled a day to come estimate and stood me up; never called, never emailed, never heard from him again. The other one cancelled on me twice, eventually showed up, looked around for about 5 minutes, and quoted me 3 times what Shawn and NUF would quote me for the same fallen tree (not an exaggeration–it was exactly 3 times more than what NUF charged me). However, Shawn took the time to walk around the property, professionally examining other trees at risk (as per my request–I was ready to chop all those trees down, and didn’t know where to start). From the first interaction, my experience was great! He promptly returned my inquiry call, came out to the property that week for an estimate, and kept it touch every step of the way. He called me while he was at the property (I couldn’t be there at the time of the estimate, unfortunately), and explained everything he saw, making sure I followed along and understood which trees he was talking about.
It was obvious that he’s an incredibly knowledgable, qualified arborist. The next day, he sent me a follow up email with pictures, explanations, and prices, covering everything we spoke about on the phone. Additionally, Shawn made sure that their insurance agency contacted me to supply proof of insurance coverage within a couple of days. Ultimately, I ended up having 3 trees removed and 2 large limbs pruned. They came out early, did the work, and left before I knew it. The payment system is also really easy–you can pay online through a Intuit/Quickbooks program, with detailed receipts, etc. I CANNOT OVER EMPHASIZE HOW WONDERFUL MY EXPERIENCE WITH NEW URBAN FORESTRY WAS. From start to finish, they are exactly what I was looking for, exceeded expectations at every step of the way, and did a GREAT JOB. 10 Stars.
Reviewed by Mary D. on 03/2016, courtesy of Google
My cat was stuck in a neighbor’s tree for 2 days so I called them this morning to help get him out. They were friendly, reasonably priced, and very fast and I can’t say enough how thankful I am for them!
Reviewed by Jennifer R. on 12/2014, courtesy of Google
Excellent crew took down enormous pine tree with zero damage to existing landscape. Kevin pruned, trimmed, and cabled a tree that would have split. He was really easy to work with and managed to work around my schedule. I highly recommend this company.
Reviewed by Jane F. on 04/2016, courtesy of Yelp
