Customer Reviews
I just had the most wonderful car buying experience at Nalley Lexus Smyrna! Zach is amazing and made this experience a 10/10 for me. Before I drove to the dealership, Zach sent me a video walkthrough of the vehicle so I could see exactly what I would be potentially buying. After meeting him and doing the test drive, I knew I was in safe hands. He is incredibly friendly and knowledgable. He made sure I knew how everything worked in my new car and made the buying process a breeze. I am 100% happy with my dream car purchase!
Reviewed by Sarah Roberts on 01/2024, courtesy of Google
This was the 3rd Lexus we purchased in the family and it was by far the BEST purchase experience we’ve had.
Heather Garner was very responsive and professional to work with. The entire process was handled via email and once we agreed on the price, she had all necessary paperwork ready to go. We were in-and-out of the dealership in less than 90 minutes.
A couple other things that stood out:
– Inventory: Nalley Smryna seemed to have larger inventory and variety of options available compared to other dealerships. When I shopped around other dealerships in the area, they provided me lead times of 4-6 weeks to get a car I wanted. And were pushing me to look at other options instead.
– Pricing: Very aggressively priced without the haggling that I experienced at other dealerships. I was intact told by the manager at another dealership to take the deal at Nalley because they couldn’t match or beat the price.
If I’m ever in the market for another Lexus (which I’m sure I will be at some point in the future), i will without a doubt be buying from Nalley @ Smyrna.
Reviewed by Ayaz L. on 12/2014, courtesy of Google
I had a great experience buying my first Lexus , from this dealership . My sales associate Ava , was a great person , and I had a amazing experience I recommend Ava for your next purchase .she is also a very honest and caring person don’t hesitate to call her for your next car
Reviewed by Spoken Visuals By Tanner herring on 01/2024, courtesy of Google
On today, I had the privilege of working with Zach. One of Nalley Lexus Smyrna newest associates! He was nothing short of incredible! He was very knowledgeable, personable and has an energy that will make your experience one to remember! I’m new to the Lexus family and this entire team made my purchase seamless. They were very professional, efficient and patient and also offered a variety of refreshments and snacks that made my time worth it. Thank you Nalley Lexus!
Reviewed by Trey McKenzie on 12/2023, courtesy of Google
Carl Davis was amazing! Before I can get into the building he had already made his way toward us (wife) and greeted us with a smile. He showed us different model options which were more than what I expected although we were actually seeking a particular model. Carl was very polite, friendly and elevated to assist us with our purchase. What an amazing experience and I will always remember him being so humble and respectful.
Reviewed by Kirk Green on 04/2024, courtesy of Google
Nalley Lexus is always a great experience. This maybe out 6th car with this team and I couldn’t think of a better group of people I would like to invest my time and money into. From our most experienced salesperson Andre, with all of the helpful knowledge of the different models plus providing the comparisons to the models we currently have, to Rashad and Brandon who were able to make the deal all come together. Thank you for always being courteous, professional and consistent!
Reviewed by Nicole Woodson on 03/2024, courtesy of Google
I had the pleasure of working with Derrick Butts at this dealership! I was nervous because it is my first time buying and he could not have been more patient or kind. At one point he spoke on the phone to my parents just to make sure I was all set and covered! I really appreciate the warm environment and the welcoming atmosphere here! They have made a customer for life!
Reviewed by Caitlyn Shiner on 03/2024, courtesy of Google
Had the absolute pleasure of working with Carl Davis and Greg Taylor. While a small mistake was made between purchase and delivery of my vehicle I was overly impressed with their honesty, speed, and integrity when it came to correcting the issue. Upon arrival Carl and team greeted me with a smile, open arms, and a great deal that was to good to say no. Many places talk about the importance of customer service and loyalty. Nalley Lexus displayed it. Thank you Carl and team! Can’t wait to work together again in the future!
Reviewed by Justin Brown on 02/2024, courtesy of Google
The sales process was very smooth. There was no pressure to buy. Saleswoman Yvette Eberly was the best!!! We talked before I arrived at the dealership and once there we came to a price that we could both live with. The finance department even beat the excellent rate my credit union had given me. Nalley Lexus Galleria provided me with the best car buying experience I have experienced in a long time. They cater to their customers. Yvette Eberly you are the best!!!
Reviewed by Chris W. on 11/2014, courtesy of Google
Just bought a car there two days ago. It was one of the easiest buying experiences I have ever had. Found the car online that I was interested in and sent them an email. Got a response from Heather. I went to test drive the car the next day. I then worked everything out with Heather quickly and easily. She had the car ready when promised and everything went smoothly and quickly. Highly recommend this dealership.
Reviewed by Thorsten H. on 12/2014, courtesy of Google
Just bought a car there two days ago. It was one of the easiest buying experiences I have ever had. Found the car online that I was interested in and sent them an email. Got a response from Heather. I went to test drive the car the next day. I then worked everything out with Heather quickly and easily. She had the car ready when promised and everything went smoothly and quickly. Highly recommend this dealership.
Reviewed by Thorsten Hofrichter on 11/25/2014, courtesy of Google
