From my initial phone call to inquire about service options all the way through installation my experience was phenomenal. The customer service was great from everyone I came in contact with. I was advised of a 4 hour time frame for installation but the technicians were well prepared and experienced a d was finished within 2 and a half hours. Even after installation I have received follow up communication to ensure everything is going well. The system is user friendly and the technicians made sure I was comfortable with using it before they left. I highly recommend Loud Security.
Reviewed by Torrie Drennen on 02/2019, courtesy of Google
This is our second home and our second install with LOUD. Our experience has been nothing short of fantastic! Sue designed a system that was perfect for our needs while saving us money on the installation. Very well versed in the security business and very pleasant to work with!
Technicians Matt and Jim were spot on! They were able to overcome each obstacle related to prior workmanship. Both gentlemen were very efficient, professional, clean, and extremely knowledgeable! Amazing Crew!!!
And Carol was the glue to keeping the process moving forward! Very organized. Overall a pleasurable experience! Highly recommend LOUD for all of your Security needs!!!
Reviewed by Vince B on 01/2019, courtesy of Google
We upgraded our 25-year old system and got bids from 4 security companies. Loud may not have the lowest, but they were close. Just as important, Sue was very knowledgeable and articulate. Very helpful. Rob and Zack were the installers and were most professional and nice guys. We are very satisfied.
Reviewed by Steve Hindman on 02/2019, courtesy of Google
The LOUD Security team is one of the best I have worked with. From the employees in the office out to the technicians in the field. I was treated with the upmost respect and shown true professionalism by each member of their team. Carol, my savior in sales that talked me through the process. The technician, Matt, was beyond helpful with showing an old man how to use the panel as well as the features that came with my system. Kristin in the billing department was patient and explained the monthly charges to me. All around, I would highly recommend LOUD Security to any of my family and friends.
Reviewed by Kristin Thurston on 04/2019, courtesy of Google
Super happy with the sales call by Sue and then installation by Brian and Bill. Sue looked at what we had, made good suggestions on a small package and got us exactly what we needed with NO sales-y pressure. Then Brian and Bill got it all installed exactly the way we wanted it, even went back and redid one thing we wanted changed. Very fast. Professional. Installed for $199 in less than four hours.
We’ll see if we have any problems with monitoring contracts and such, but so far so good. We are on the hook for $29/month for three years but we wanted wifi access. Maybe could have gotten a lower monthly cost, but this company stood out after reading reviews and talking to people. I like working with local companies.
Reviewed by Jim M. on 01/2018, courtesy of Yelp
I’m incredibly proud to be a customer of LOUD Security.
We have been customers of ADT for many years. Last year during Hurricane Irma our home was significantly damaged by a tree and knocked out much of the existing alarm system.
While rebuilding our home we had to rent two different homes in Buckhead. The first had an existing system with LOUD Security. LOUD made the process very easy for us use the existing system and we were very pleased with the service. We did set off the alarm ourselves a few times and they were very fast calling and ensuring everything was OK.
The second house we rented while rebuilding our had a system that has been managed by another large Atlanta based security company, I’ll refer to them as Company A. We called Company A to turn on the service and they were very fast to send out a sales person. I was a little surprised as I was expecting an operations person given we didn’t need to purchase any new equipment. After meeting with the sales rep, they indicated they would only provide service if we signed a 12-month agreement. Once again, I explained we were only planning on living in the house for 1-2 months and they still insisted on a 12-month agreement. I was very disappointed they would not allow us to simply pay for the monitoring service. The system had been working only a few weeks before and would have been very simple to turn monitoring back on.
LOUD Security was happy to provide service at our second rental home with a monthly agreement. We have been very happy with LOUD Security and ultimately decided to install them in our home, the one being rebuilt, as well.
LOUD Security has very professional and low-pressure sales representatives. Our sales professional Sue Durham spent time onsite at our home while it was being rebuilt and worked through a fairly complicated evaluation process. Ultimately it was recommended to install a new system given how much of the old system/wiring had been destroyed.
We are very happy with the new Honeywell Lyric system installed by LOUD Security. We’ve also been very happy with their installation professionals and operations support. They are a first-class operation.
Reviewed by Mac C. on 08/2018, courtesy of Yelp