Normally, I don’t write reviews, but after my positive experience I am willing to write one for this location. To begin with the story, I wanted to go to Lens Crafters to return and exchange for another frame pair. When I arrived, I was told that their systems were having some network issues. The sales people were on the phone with technical support and waiting for updates. I waited for about an hour, and a nice manager took my information and sales receipt to help me process my request. She was very courteous and empathetic that I had to wait so long. At this time, the systems were back up but moving slowly. In the end, she was able to process my refund in exchange for a pair of frames/lenses I wanted. It’s always nice to work with someone that understands customer support.
Reviewed by Paul Limon on 02/2019, courtesy of Google
Dr. Parikh is very personal and is able to understand and normalize your concerns. She gave me 100% attention and commitments to resolve my issue and process my eye exam above my expectations. I throughly appreciate her and her work.
Jennifer smith processed my frames and lens order as well and had great recommendations.
THANK YOU ALL
Reviewed by Joel B. on 05/2019, courtesy of Yelp
These folks are the best. I got a nice pair of glasses at a reasonable price. The service was super… professional, informed and direct. No BS here. Just direct answers to your questions and follow-thru on what they told me. What’s not to love about these folks?
Reviewed by Joseph T. on 02/2019, courtesy of Yelp
Shout out to Terry who worked his magic on making my lenses perfect!! Such great customer service- everyone is so nice and helpful and want the best for their customers. My glasses were ready in 3 days. Amazing place!! Definitely recommend!
Reviewed by Emmy L. on 01/2019, courtesy of Yelp
I broke my glasses at Midway Airport in Chicago on Saturday. I got in late. I went to LensCrafters and talked to Sean. He was very helpful and fixed them perfectly. He was amazing.
Reviewed by Elsie C. on 11/2018, courtesy of Yelp
While the Optometrist at the location was not very professional, I am extremely pleased with the service provided by all of the LensCrafters employees, especially Corey and Tallas, at this location since the beginning of my search for my first pair of glasses. They have been nothing, but courteous and professional throughout my entire journey and I highly recommend them!!
Reviewed by Zach S. on 05/2018, courtesy of Yelp
Thanks Corey at #lenscrafters #lenoxmall. After looking all over ATL for replacements lenses for some vintage Ray-Ban Shooters for countless weeks and you assisted me with a referral to #luxotticagroup I was able to order and return and have you all put them in!!! Top notch Superior Customer Service!!!
Reviewed by William H. on 02/2018, courtesy of Yelp
This is a great place! Very professional people! And you feel at home!
Reviewed by Justin Smith on 04/2019, courtesy of Google
Very nice staff , Dr. Hashmi, Muqdisa is very good and knowledgeable and she work with you as far as your eyes are concerned until you are Satisfied
Reviewed by Sharita Webb on 04/2019, courtesy of Google