From start to finish these guys were top notch. Zabed in sales was punctual, professional, and knowledgeable. He took the time to explain what I needed and explained it to me in layman’s terms. I was able to get a furnace quote on Friday and install on Saturday. Install team was punctual and professional as well. They took the time to explain the functions of the system and cleaned their area upon completion. Pricing was comparable to other competitors and they were able to match another offer. All my guarantees were put in writing and I’m highly pleased with the work. I will definitely be using them again. Top notch service!!!
Reviewed by Latrelle Copeland on 01/2020, courtesy of Google
Casteel replaced our HVAC several years ago..utility bills became almost non-existent! They have serviced it twice a year since and are always on time, courteous, efficient and knowledgeable. We also had Casteel put in a tankless water heater…HIGHLY recommend them!
Reviewed by Connie Prichard Aylor on 05/2019, courtesy of Bird Eye
I used Assured Comfort Heating Air and Plumbing service to repair my AC on 9/27/18 and exterior pipe plumbing on 12/31/18.
In both cases, the technicians were very knowledgeable of their respective disciplines and provided quality work. The customer service over the phone was great, very professional. When you are spending your money this is the type of service and comfort you need. I would highly recommend this company.
Reviewed by Nalian on 03/2019, courtesy of Google
I have had HVAC service agreements with Casteel for 13 Yrs. Over time they have upgraded both attic and basement systems. They are always prompt, clean, courteous, and professional. If any problem occurred, which can happen, they make good on their promise of “Amazing Care”
Reviewed by Jim S. on 04/2019, courtesy of Yelp
Christian and his assistant saved my basement. They promptly arrived and remained until they figured out a way to divert Fulton County sewage water out a window. The contraption permitted the 2 1/2 hours it took for the county, at 3 AM, to get enough crews to unclog the sewer and drain it. Casteel plumbers and employee know their stuff. I have now met 3 due to this late PM event. Casteel IS REALLY 24 hours. Casteel is priced appropriately. Amazing!
Reviewed by Amy Peskin on 04/2019, courtesy of Google
I don’t always like to leave reviews in the beginning, but this is my experience. I bought originally a new Trane system back in 2013. Nice salesman and installers. Now in 2019 my system was out. I called Casteel, they sent out a tech that evening to fix what was going on (8 at night by the way). Worked for a few hours, found a freon line rubbing a valve. (Manufacturing issue from what I can tell). He fixed the line added over 8 pounds of freon only to find out the condesor was out. Two days later, another crew came out and replaced that. I was out zero dollars! They really stand behind their warranty, and I will be happy to refer them.
Thank you for being so nice to my wife as well!
Reviewed by James Austin on 04/2019, courtesy of Google
I’ve had a number of issues suddenly occur in my home that were plumbing and HVAC related. As a single female, I completely trust Casteel professionals to serve my needs.
Mr. Doug Davis was dispatched the same evening that I called Casteel about my concerns with the attic condensation pipe. Doug took considerable time and effort to diagnose a clogged condensation pump which, unbeknownst to me, was actually located near my downstairs furnace. Doug located and remedied a clog he found in the line, and also cleaned the basement condensation pump inside and out.
Doug recommended that I have my upstairs condensation piping reconfigured to empty itself through the sewer line in the attic (thus bypassing very old PVC piping that runs through three floors of my house into the basement). Yes, I actually understand this issue because Doug took the time to explain it to me! Doug’s creative solution is an easy, inexpensive fix, that will put less stress on the condensation pump in the basement.
Remarkably, there was no charge for this service call and evaluation. I highly recommend that you ask for Mr. Doug Davis if you need an evaluation of complicated HVAC issues in your home. Doug was professional, thorough, smart, and responsive to my need to understand the problem. Doug was also very sweet to my doggies, and they made friends with him immediately!
I am so relieved that I have a reliable company like Casteel to call when I’m having issues with my 35 year old home. Casteel is d’ bomb!
Reviewed by m iaxpa on 01/2019, courtesy of Google
We recently bought our home and wanted some education on our systems and what kind of maintenance they need going forward. We knew Casteel had done the installation, so we booked a routine service check-up. Justin Haughn was the technician, and he went above and beyond answering our questions, letting us know what to expect in the future, and making recommendations for routine maintenance. Highly recommend Casteel.
Update 1 in February 2019 – just followed up the above-mentioned AC check with a routine checkup of the heating system and our technician for that visit, Doug Evans, was equally great. He was incredibly helpful answering our questions, making reasonable recommendations, and letting us know what types of things to look for an expect in the future, specifically relating to our furnaces. I continue to highly recommend Casteel.
Update 2 in February 2019 – we also took up Casteel on an offer for a highly-discounted electrical inspection and the electrician, Jay Butler, was just as good as the HVAC technicians discussed above. Jay’s inspection helped provide details on some issues we knew a little about from our pre-purchase inspection last year, and he helped us with thorough information and recommendations on priorities. I’m impressed with Casteel’s technicians for all of these services.
Reviewed by Jim Calvert on 03/2019, courtesy of Google