Customer Reviews
Like multiple other reviews have said, they’ll keep your car for extended periods of time without working on it and then charge expensive “storage” fees
Reviewed by Alexander Betze on 01/2024, courtesy of Google
Hernandez has always been a dream to work with. Best auto collision center by far and people there are great. We were assigned Randi for our vehicle and she is awesome!!!!!!
Reviewed by Tj Andrews on 01/2023, courtesy of Google
To make a very long story short I had to pay Hernandez $4700 in FEES; no parts were ordered and no repairs were done to my vehicle. My vehicle was at Hernandez for 9 DAYS. My insurance refused to cover any of these fees. Please see Yelp for the entire review. Please read the reviews and take caution. I made that mistake and it was costly.
Reviewed by Julianna Martin on 01/2023, courtesy of Google
Read the fine print: You can be charged thousands in storage fees while they are waiting to start work on your car. You might spend thousands to get your car back without it having been repaired in any way. The business will sue you for speaking out about it, and you’ll have to go to wtoc and the news stations to get an inkling of justice because they allegedly have an arbitration clause in their contract.
Reviewed by Michael Woodcock on 01/2023, courtesy of Google
While sitting in the middle of the road after an accident I did a quick Google search and towed my vehicle here. I was a long-standing State farm customer and this is where it all went South. Long story short Hernandez and State farm do not see eye-to-eye. So immediately I was stuck right in the middle of their ongoing business disputes and open litigation. Ultimately my vehicle was totaled but incurred extensive storage fees. State farm itemized the bill line-by-line and didn’t agree to pay a large sum. I was lucky and the amount was agreed to be written off but I’m sure this can be challenging for others. It’s a really bad place to put a customer when they are in a bind. I immediately changed insurance and will do better research should I need an auto body center. Bad business never gets rewarded.
Reviewed by Matthew on 01/2023, courtesy of Google