Customer Reviews
Get ready for a glowing review…(and, if I do say so myself…a delightful read, too) It’s no wonder that Downs has such a solid reputation.
I called. A human answered. She was nice. She listened to the astonishing tales of my backdoor dead bolt lock. She commissioned Layson Harwell to the rescue! Said he’d be there at 7:30 on Thursday morning. She lied. He was there at 7:29. He’s an expert. He took GREAT care to examine and diagnose the problem, donned his surgical gloves and began the procedure; dismantling the hardware, drilling, filing, fitting, precise, exact, professional, personable. He really IS a security specialist. Excellent service and all work guaranteed.
Reviewed by Jane Shalhoub on 07/2018, courtesy of Google
Excellent staff, will do everything possible to help. Highly recommend.
Reviewed by Vance Graham on 06/2018, courtesy of Google
Great service and very knowledgeable crew.
Reviewed by Piano Tech on 07/2018, courtesy of Google
Had a difficult problem with a highly-secured container – Down’s provided us with advice and options to resolve our issue, including education on the “right” way to address the problems we were experiencing and avoid them in the future. Extremely professional and helpful! Great staff!
Reviewed by Andrew Rodriquez on 05/2018, courtesy of Google
Called Downs about breaking my front door handle and they were able to send someone over 15 minutes later. Quick and friendly service. Their tech even looked at another door knob that I was having issues with while he was there and did some magic to get that one working again. This is the 2nd experience I’ve had with Downs and I’m very pleased with both. I will be calling them again if anything else comes up down the road. Thank you!
Reviewed by Sally M. on 04/2019, courtesy of Yelp
Had issues with a front-door deadbolt lock; I had called what proved to be a disreputable locksmith who charged me more than he should have, and within three months the lock didn’t work. Furthermore, I called his number and it was no longer in service.
This time I called Downs, and had a fantastic experience, from start to finish. Jessica, who handles dispatch, listened patiently to me as I described my irregular work schedule, and despite that challenge, got a locksmith out to me on the same day (no expedite fee).
And the locksmith, Scotty, was absolutely the greatest. He showed me what the scam artist had done to my lock, and then quickly made the repair, for much less than I had been charged by the crooks.
I will NEVER use anybody other than Downs… they are the greatest!
Reviewed by Guy A. on 02/2018, courtesy of Yelp
