Customer Reviews
This manager here at this facility and the other three facilities in this area is completely unprofessional. There was no security lights here on the outside or inside the storage units for the first 3 months that I was here besides the fact the gate did not close. Now the gate closes but it sits at 12:00 a.m. and you can put a code in in any four numbers and get into this facility at any time night or day. The manager Alex is completely unprofessional and one night when I was moving my stuff into another storage unit because he refused to rent me another storage unit which is completely ridiculous since I had a 5×10 and I had a four bedroom house I was moving in here he came and chased off the workers that I hired to help me move all my things in here and then he put a red lock on it after he refused to rent me another unit. Cost me $1,800 in work because I own my own business.
I don’t do anything more than anybody else here. I come, I do my work, I get everything together to go to my next job. There’s people that stay here 8 to 10 hours a day sleeping on the ground, working on motorcycles, all kinds of things, working on cars. It took me a month to move my things over here because my vehicle got stolen and so I had to use a bicycle and a trailer to get everything over here and he called that loitering. He is always on my butt for everything. He doesn’t say anything to anyone else wants to show up on a Saturday night renting and Raymond and screaming and yelling like a crazy man at 8:00 at night. I had a job I was going to do for another customer in here and he canceled it because of him. He also told one of the people that were coming to buy a refrigerator for me that he wouldn’t buy anything for me because it would be stolen.
This man is completely out of control and now he’s trying to evict me again in 10 days. There is no way I can leave in 10 days. I don’t have the manpower or the vehicle to move my things and I’m also doing chemo on every Friday. These people are completely unprofessional. They do not care about their customers. They only care about what they want to do when they want to do it. This place is completely disgusting. It has trash everywhere. People come and go all hours of the night and day obviously with his permission.
I would not rent from these people. After calling in eight times and trying to reach the district manager or talk to him twice he told me that he would get back with me and only got back with me one time every other time I had to chase him down and I still haven’t heard from him and it’s been a month and a half. They’re totally in breach of contract for everything that’s happened and I am not in the wrong for anything and I do not feel that I have to leave in 10 days. That is out of the question to be done in 10 days. If it took me a month to move my things here on a bike with the trailer do you think 10 days is going to give me anytime. The eviction notice that he gave me was not legal either. This is the second time that he’s done this. I feel that he needs to be removed from his position or I’m going to sue this company and him for harassment.
Reviewed by Cynthia on 02/24, courtesy of CubeSmart
Raised the rates. Security gate not always working. Not weather proofed because the strip at the bottom of the door was badly damaged. Dealt with my product labels peeling off. My boxes were moist. My bins got dirty from being in there with bugs. Had to deal with wasps in the summer. No refund when you vacate early. Found an indoor unit the same size for a better rate.
Reviewed by Niverj on 02/24, courtesy of CubeSmart
With CubeSmart my experience was not good at all. Every time I went to the office to pay my bill on the first of the month no one was never in the office Or on the premises so I had to make two trip a day to try and catch them or call and tell them I need to come up and make a payment and ask them will they be in office. They will tell me what time the date and time they will be there and what time to come and make the payment. It was a very bad experience. The open and closed hours cubesmart employees didn’t honor not to mention without my consent they bought the company from Extra Space and sent me a contract that I never signed and agreed to the contract or consented to the contract.
They stole my source data. I never rented from them. I was furious because this new company took over my contract without my permission and started the very next month doubling my rent from $75 dollars to $150 dollars. Then in six months it went again to $175 dollars and the next 6 months it was $202. Cubesmart is a ripoff.
Reviewed by Theresa on 03/24, courtesy of CubeSmart
A medical situation happen in my life. I understand my storage was past due so after 31 days they put a lien on my storage which I took care of but the thing of the nature the employee ** female kept stating in this neighborhood like the neighborhood has something to do what’s situations and circumstances that’s going on in people’s lives. She was just rude and on top of that after paying taking off the lien I became current just to be informed that after 31 days not even up for auction they cut your lock off so you have to purchase another lock. That bad business because I think that’s giving a heads up on the people that they know that’s coming for the auction if it happens so they can have a head up of what’s in your storage. Bad business, Please read your contract and I will not recommend this place to anyone.
Reviewed by wesley on 02/24, courtesy of CubeSmart
Demarcus, the manager is absolutely fantastic. He always handles me with care. I’ll admit I have gotten behind on my storage payments at times and everytime I can feel his genuine kindness when working threw these situation. It also is always so clean. For that reason access to donations bin and/or trash cans would be awesome but I understand.
However, thank you.
Reviewed by Ackylia Burke on 03/2023, courtesy of Google
I Have Experience A Great Storage Facility Thank you so much for being my Place to store my Belongings in a safe place, I move into my New place Friday Have a Great Weekend and it was so affordable.
Reviewed by Connie Lacey on 04/2023, courtesy of Google
Tiwauna, is the absolute best! She was patient and very knowledgeable about my needs! I’ve never used a storage before and was all over the place, she asked what I had to store and within minutes I had the correct size unit!
Reviewed by Dondra Sims on 04/2023, courtesy of Google
Tiwauna was awesome! She was patient and gracious; showing me the different options, and found a unit that was affordable and accommodated my needs.
The location required a slightly longer drive for me but Totally worth it.
Thank-you Tiwauna for exceptional customer service!!
Reviewed by Constance Chan on 04/2023, courtesy of Google
Jeannina and Gordie have absolutely amazing customer service!!! From the first day I arrived, I have received nothing but the best care and they made sure of it!They are so welcoming, I make sure to go by and speak every time I am there.
Reviewed by chauncey bush on 02/2019, courtesy of Google
Thanks Ashley she is so kind hearted and very respectful. I feel so at home and welcomed here she is like no other. She has the customer’s best interest. The customer needs is her best interest. I wanted to reward her and she said your presents is enough she is the best.
Reviewed by Juanita Lucas on 05/2018, courtesy of Google
I’ve had a unit here for quite a while now and everything about the experience has been great. I often leave town for over 6 months at a time and whenever I re-enter my unit it is always dust and bug free.
The staff not only do a great job maintaining the facility but they are extremely communicative and helpful as well. I receive consistently over-the-top customer service from Ruby Jones who works at the main desk. She is always very polite and accommodating and she addresses any questions or concerns that I may have in a timely manner.
I highly recommend choosing this CubeSmart location for your storage needs. It’s clean, well-staffed, well-located, and competitively-priced.
Reviewed by S. Thomas on 10/2018, courtesy of Google
Rosemary was wonderful very patient with us and great customer service God bless her
Reviewed by Olabode Azeez on 05/2019, courtesy of Google
Gordie Holt signed me up for a 5×5 about 45 days ago. It was perfect for my initial onjective; however, a week ago circumstances changed and I needed to upgrade to a 10×15.
Gordie was great, very professional yet personable. My initial experience was great. When I called in to upgrade not so much. A different person made my reservation and when I came in to pay & move my things I realized that I was unable to obtain the “discounted” rate that was online because I was already a customer. While the difference was necessarily significant it was more the principle of it. Had I realized that in advance I just would have went to a different storage company.
But the units are clean. The property is clean. All is well otherwise so far.
Reviewed by Mercedes Culp on 04/2019, courtesy of Google
Typically, so many different problems arise when one has to delegate what goes where, etc. However, Cube Smart excels on many levels.
1.) The staff is so friendly, helpful, and knowledgeable. They were super sweet ladies that answered any and all questions I threw at them because I was brand new to renting storage space.
2.) Hi-Tech security cameras and lots of them.
3.) It is virtually impossible for a person without a locker at the facility would be able to get in the facility without talking to the top notch customer service ladies
4.)Which leads me to safety of my belongings. When shopping for units, one should generally scope the surrounding area and pick accordingly to your needs. This particular CubeSmart establishment is very current with many different theft prevention methods. They have a plethora of monitors which records and displays any movement in the entire premises.
To sum it up, you will no longer worry about whatever articles you store CubeSmart Self Storage, located at 1820 Marietta Blvd. NW, Atlanta, GA 30318.
Reviewed by Jim Black on 11/2018, courtesy of Google
