Customer Reviews
This manager here at this facility and the other three facilities in this area is completely unprofessional. There was no security lights here on the outside or inside the storage units for the first 3 months that I was here besides the fact the gate did not close. Now the gate closes but it sits at 12:00 a.m. and you can put a code in in any four numbers and get into this facility at any time night or day. The manager Alex is completely unprofessional and one night when I was moving my stuff into another storage unit because he refused to rent me another storage unit which is completely ridiculous since I had a 5×10 and I had a four bedroom house I was moving in here he came and chased off the workers that I hired to help me move all my things in here and then he put a red lock on it after he refused to rent me another unit. Cost me $1,800 in work because I own my own business.
I don’t do anything more than anybody else here. I come, I do my work, I get everything together to go to my next job. There’s people that stay here 8 to 10 hours a day sleeping on the ground, working on motorcycles, all kinds of things, working on cars. It took me a month to move my things over here because my vehicle got stolen and so I had to use a bicycle and a trailer to get everything over here and he called that loitering. He is always on my butt for everything. He doesn’t say anything to anyone else wants to show up on a Saturday night renting and Raymond and screaming and yelling like a crazy man at 8:00 at night. I had a job I was going to do for another customer in here and he canceled it because of him. He also told one of the people that were coming to buy a refrigerator for me that he wouldn’t buy anything for me because it would be stolen.
This man is completely out of control and now he’s trying to evict me again in 10 days. There is no way I can leave in 10 days. I don’t have the manpower or the vehicle to move my things and I’m also doing chemo on every Friday. These people are completely unprofessional. They do not care about their customers. They only care about what they want to do when they want to do it. This place is completely disgusting. It has trash everywhere. People come and go all hours of the night and day obviously with his permission.
I would not rent from these people. After calling in eight times and trying to reach the district manager or talk to him twice he told me that he would get back with me and only got back with me one time every other time I had to chase him down and I still haven’t heard from him and it’s been a month and a half. They’re totally in breach of contract for everything that’s happened and I am not in the wrong for anything and I do not feel that I have to leave in 10 days. That is out of the question to be done in 10 days. If it took me a month to move my things here on a bike with the trailer do you think 10 days is going to give me anytime. The eviction notice that he gave me was not legal either. This is the second time that he’s done this. I feel that he needs to be removed from his position or I’m going to sue this company and him for harassment.
Reviewed by Cynthia on 02/24, courtesy of CubeSmart
Raised the rates. Security gate not always working. Not weather proofed because the strip at the bottom of the door was badly damaged. Dealt with my product labels peeling off. My boxes were moist. My bins got dirty from being in there with bugs. Had to deal with wasps in the summer. No refund when you vacate early. Found an indoor unit the same size for a better rate.
Reviewed by Niverj on 02/24, courtesy of CubeSmart
With CubeSmart my experience was not good at all. Every time I went to the office to pay my bill on the first of the month no one was never in the office Or on the premises so I had to make two trip a day to try and catch them or call and tell them I need to come up and make a payment and ask them will they be in office. They will tell me what time the date and time they will be there and what time to come and make the payment. It was a very bad experience. The open and closed hours cubesmart employees didn’t honor not to mention without my consent they bought the company from Extra Space and sent me a contract that I never signed and agreed to the contract or consented to the contract.
They stole my source data. I never rented from them. I was furious because this new company took over my contract without my permission and started the very next month doubling my rent from $75 dollars to $150 dollars. Then in six months it went again to $175 dollars and the next 6 months it was $202. Cubesmart is a ripoff.
Reviewed by Theresa on 03/24, courtesy of CubeSmart
Demarcus, the manager is absolutely fantastic. He always handles me with care. I’ll admit I have gotten behind on my storage payments at times and everytime I can feel his genuine kindness when working threw these situation. It also is always so clean. For that reason access to donations bin and/or trash cans would be awesome but I understand.
However, thank you.
Reviewed by Ackylia Burke on 03/2023, courtesy of Google
I Have Experience A Great Storage Facility Thank you so much for being my Place to store my Belongings in a safe place, I move into my New place Friday Have a Great Weekend and it was so affordable.
Reviewed by Connie Lacey on 04/2023, courtesy of Google
Tiwauna, is the absolute best! She was patient and very knowledgeable about my needs! I’ve never used a storage before and was all over the place, she asked what I had to store and within minutes I had the correct size unit!
Reviewed by Dondra Sims on 04/2023, courtesy of Google
Tiwauna was awesome! She was patient and gracious; showing me the different options, and found a unit that was affordable and accommodated my needs.
The location required a slightly longer drive for me but Totally worth it.
Thank-you Tiwauna for exceptional customer service!!
Reviewed by Constance Chan on 04/2023, courtesy of Google
