A+ service organization! This is the most knowledgeable group of service professionals I have ever used. Professional – courteous – timely. I use them for my HVAC and plumbing needs after being disappointed by several other companies in the area.
A friend referred them to me over 8 years ago, and I thank him every time they perform their maintenance agreement service appointments!
Reviewed by Pete Pappas on 06/2018, courtesy of Google
Had a great experience with Coolray. My service technician, Sheldon , was super professional and knowledgeable . He informed me of everything he was doing and got my ac up and running . Would definitely recommend Coolray!!
Reviewed by Leesa Marshall on 05/2019, courtesy of Google
We had our upstairs system go dark on us for no apparent reason. We called Coolray and the tech, Mike, showed up at the time and date we agreed to. It did not take him long to determine that the drainage/condensation pipes were installed improperly and the flow was backing up to a second safety switch that i did not know existed. Mike got the system running and returned in two days to install the drainage pipes correctly. On his first visit he checked all of the systems and found several error messages. On his return trip he took care of these also with most of the fixes being under warranty.
I would highly recommend Coolray and especially the Tech Mike.
Reviewed by Bill Johnson on 04/2019, courtesy of Google
I have had two complete HVAC systems installed and continuously maintained by Coolray. The systems were installed by a very professional hard working crew and have I have not had a problem for almost ten years. The service reps are always courteous and efficient.
Coolray is one of the few companies that I recommend to my friends.
Reviewed by Dennis Petlovany on 04/2019, courtesy of Google
We have been Coolray customers for about 5 years. We first called them when we had problems with a heat pump on a Thanksgiving weekend and Coolray was the only company we could find in the Flowery Branch area that would come out that weekend. We have since kept an annual maintenance agreement with them. Every time we have needed service Coolray was there within 24 hours. We have lived in 2 houses and Coolray has put new systems in both. We would not call any other company for our heat and air service.
Reviewed by Ron Bagwell on 03/2019, courtesy of Google
Heater shut down, they were at my house in 3 hours. Technician was very knowledgeable, diagnosed the problem in 10 minutes – inducer port was dirty, so heater shut down as a protective measure. He brushed out the port, was working immediately following the fix. Very quick service response, kind and knowledgeable technician. I’ve been with Cool-Ray for over 15 years, no complaints.
Reviewed by Mike Redden on 02/2019, courtesy of Google
Had my regularly scheduled check up for this Summer. My tech was really personable and professional. Told me all was well and gave me a bunch of things I could do to maximize the life of my units. He went right to work on these proactive measures, explained everything along the way, and my units should be good to go for the foreseeable future. Highly recommended.
Reviewed by Michael Hassett on 03/2019, courtesy of Google
Couldn’t have been better! After speaking to a competitor, I reached out to Coolray. Russell contacted us immediately to schedule and discuss our needs when our system failed. He gave us several options as well as explaining that modifications to our ductwork would allow more adequate flow for the new system. Michael and Steve came out for the replacement and were professional, neat and thorough. Michael explained the system in detail and how the new components and ductwork modifications would allow the system to run at better rate. Our home is the most comfortable it has been in 6 years!
Thank you so much Michael, Steve and Russell. You guys are amazing!
Reviewed by Jerry Tunison on 09/2018, courtesy of Google
I have a commercial account with this company and they have been effective and responsive. The guys who come out and do the service are super friendly and professional. Jose always goes above and beyond to make sure he completes the service without disrupting the business.
Reviewed by Janey Walker on 11/2018, courtesy of Google