Customer Reviews
I am very happy with the carpet installation service I received from Concept Flooring Inc. They were professional, punctual, and courteous throughout the whole process. They did a great job of measuring, cutting, and laying the carpet. The carpet looks beautiful and feels soft and comfortable. The price was also very reasonable and competitive. I would highly recommend Concept Flooring Inc. to anyone looking for a quality carpet installation company.
Reviewed by Jeremy Schmid on 02/2024, courtesy of Google
We have used Concept Flooring in our last home as well as the one we recently purchased. Both experiences were great! Jim went above and beyond throughout the entire process from coming out for the quote through installation of new hardwood and refinishing of existing. He is a true partner in your home renovation project!
Professional, trustworthy and beautiful floors!
Reviewed by Sharon Gregorio on 12/2023, courtesy of Google
Concept Flooring is my go to company for all carpet and hardwood needs. Very professional and dependable and competitive. Known the owner, Jeff, for many years and recommend his company highly with no reservations.
Reviewed by Reade White-Spunner on 01/2024, courtesy of Google
We were amazed by the care evidenced by our installers. They even measured how far a carpet was from the walls, so that they could replace it correctly. This matched with the fact that they took pictures before moving furniture so they could replace everything correctly. We were prepared for copious dust, but found that they had cleaned so well after installation that we had minimal dust residue. Kudos!
Reviewed by Pat Lawless on 01/2024, courtesy of Google
Concept Flooring has done two jobs for us and we were super pleased with both of them. They did what they said they’d do when they said they do it at a fair price. The installers were friendly, professional and very efficient. Anthony Corsello, the sales rep, was very helpful.
Reviewed by Harold Itkin on 02/2024, courtesy of Google
We had a great experience from beginning to end with Concept Floors. Bryan helped us figure out what we needed and then Bobby and his crew worked hard to make our dream floor a reality. We had all of our hardwoods sanded and stained, including our stairs and banisters. There were a couple of areas that needed to be fixed beforehand and you can’t even see where it used to be. Couldn’t be happier with the process and end result.
Reviewed by Ellen Evans on 04/2023, courtesy of Google
Concept Flooring, specifically, Jeff Fox, is the best company and person imaginable to work with. We have used him at Saint Anne’s Terrace Retirement Community for a number of years, for numerous projects and remodels, and he has done a tremendous job cultivating a beautiful partnership between us and Concept flooring. His crews always arrive on time and do a fantastic job. They are very courtesy to our residents and staff. Plus, you can not beat their prices. I use him personally as well. He has done my whole house, flooring and carpet. If you need anything in regards to flooring and carpet. Call Concept and ask for Jeff!
Reviewed by David Brooks on 04/2023, courtesy of Google
I reached out to this company over a year ago and at the time things were a bit to expensive. Anthony our sales rep, completely understood and was super patient over the year. I reached back out to him to revisit things and we were ready. Anthony took the time to understand our lifestyle and what we were looking for. We walked through his show room and even took home several samples to see how it would look in our home. They completed the job in a day and a half and we couldn’t be happier
Reviewed by Michael Deluca on 03/2023, courtesy of Google
Working with Concept Flooring was exceptional! Over the holidays my condo flooded and I had to replace all of my floors.
Turned out to be a blessing in disguise, because I love my floors so much more now than I did before! I used the Mohawk rare vintage laminate flooring–definitely recommend if you are going for a lighter look that really expands the space. Also the texture is extremely high quality and uniquely cool. Jim was very helpful, informative, extremely responsive, and went out of his way to make the experience as easy and high quality as possible.
Reviewed by Elizabeth Nailling on 04/2023, courtesy of Google
This was a fantastic experience. Everything was done on time and perfectly. I highly recommend Concept Flooring, and would definitely use them again! The install team was fast and precise and Anthony my sales guy was knowledgeable and gave me great advice.
Reviewed by Mariann Staino on 04/2023, courtesy of Google
We are so happy with our new flooring! From the beginning of the process to the end my sales rep, Jim Welsch, was AWESOME! He listened to what we wanted and delivered. He made sure the install was done professionally and to our liking. I would hire Concept Flooring again and refer anyone to them. They also have competitive pricing, so we got a great deal! If you choose Concept Flooring you won’t be disappointed…PLEASE ask for Jim Welsch!
Reviewed by Charlotte Cantrell on 03/2022, courtesy of Google
Earlier this year we found concept flooring through Angi/Home advisor. they were very professional in their interaction and quoting process. took us a couple of months to finalize the project and we ended up hiring them to update our stairs to hard wood stairs.
The project was detailed to us clearly as to what to expect and the timeline for the work. all commitments were met and the quality of the work was very nice. I would definitely recommend them and will be using them for future work.
Also, Anthony was great to work with!
Reviewed by Sandeep on 04/2022, courtesy of Google
We worked with Jim and concept flooring to install flooring for our home. We replaced carpet in some rooms and refinished the wood floors in other areas. They made all the flooring flow well looks like it was all intended to be this way all along. Also I wanted grey floors but we have red oak, but they did an excellent job, we love the color. Jim also organized for a painter to paint the railings. The customer service is amazing, very responsive, extremely helpful, explained the process and made recommendations and gave me options. I appreciate the consultative approach. Very happy! Love our new floors so much we’ve avoided adding rugs for a while to enjoy them.
Reviewed by Cassandra Waring on 05/2022, courtesy of Google
We had a great experience with everyone involved. The crew was excellent and Bobby did an outstanding job on the floors. We have had a nightmare experience with other contractors and we were thrilled that the Concept Flooring crew was professional, floors were excellent quality, and the whole experience was very positive. The floors turned out great! Thank you Dave, Bobby, and the entire crew.
Reviewed by Nicole Allman on 06/2022, courtesy of Google
Awesome to work with!!! We have used Concept for both hardwood/carpet installation and they aim to please in every way! Quality folks working for them too. Highly recommend doing business with Concept Flooring.
Reviewed by Lillie Marlene on 06/2022, courtesy of Google
If you need flooring, this is the company you need to use. We had flood damage in our home and Concept came to our rescue. I have dealt with many contractors over the years, and my experience with Concept flooring was the best ever. They were professional, prompt , and very competitively priced! I never write reviews but this experience went so well, I felt I needed to share!
Reviewed by Matt Merriam on 08/2018, courtesy of Facebook
Concept flooring recently laid carpet in one of our investment houses. I made a point to research multiple companies in advance of making a choice on which company to choose and concept continually came back up with multiple people recommending them while looking for a carpet company. Needless to say I was not steered wrong. Jeff was extremely knowledgeable. responded promptly to all my questions, followed up before, during and after the installation and just exceeded my expectations. The crew that did the job was kind, professional and left the home in better condition than when they entered. I would highly recommend them to anyone looking for carpet.
Reviewed by Stephanie Bowers Bolen on 01/2019, courtesy of Facebook
I can only say good things about this company from my experience! Anthony was our salesman and was attentive to every question, even though it was a small job by most standards. He even showed up the day of installation of the kitchen floor to be sure everything was correct!
Love our new hardwood floor, and will definitely call them when we decide to replace carpet in our home.
Reviewed by Charlotte Ericson on 05/2019, courtesy of Google
I called Concept about a repair due to a leak and WOW! I can not express enough thanks to Jeff for his outstanding customer service over the phone. Jeff was extremely knowledgeable and offered us suggestions on what we can try first before having them come out in order to save us money. What an honest and just real person. He was so kind and helpful and what I thought was an extremely stressful situation he eased my mind, even if we need further repairs. You do not see such honesty and good customer service in many places today. Just this one phone call and brief conversation tells me Concept cares and takes care of their customers! I’d call them hands down for any flooring needs. Thank you Jeff!
Reviewed by Kelly Urbano on 09/2018, courtesy of Google
Concept Flooring did an amazing job installing our Anderson Palo Duro 5” flooring recently. It generally takes time for me to thoughtfully consider a product and installer, but after receiving 3 quotes, the choice was made to give the business to Conept Flooring. They were helpful and knowledgeable during the quoting process both in their showroom and at our home. They provided options for flooring and colors but because I am me, I already knew what flooring I wanted given my earlier research. When it was time to install, the installers were on time, friendly, and they simply did a great job. Flooring looks great. Wife is happy. Made a good choice with Anderson and Concept Flooring.
Reviewed by David Wright on 08/2018, courtesy of Google
Excellent quality work and great follow-up! Concept Flooring refinished all our wooden floors, steps, and handrails. We could not be happier with the quality of their work. They stuck to their schedule, repaired a few boards that needed replacement, and left our house very clean.
To help us pick the stain color, they didn’t just show us samples. Instead, they brought a hand sander and removed the stain from one area of our floor. Then they applied four different stains so we could see what we would get. We chose antique brown with a satin finish.
There were a couple of small things they needed to address but I took a chance and paid the balance before they came back. I’m happy to say that they’ve already returned to wrap up the minor details of tightening the handrails (for which they needed to buy a special tool) and repairing one tiny problem. That’s a credit to their conscientious service.
While they were working on our wood floors, we also added to the job by asking them to glue down carpet tiles in one area of our basement, which has a concrete floor. They did a great job of that too.
Reviewed by PG Bartlett on 07/2018, courtesy of Google
