Customer Reviews
My husband has been looking for the perfect truck for a few months & we went to a few different dealerships. We landed at Krause Family Ford & worked with Stacy Hall & her Sales Manager, Todd Dickson. They did not have what he wanted but contacted several other dealerships in the N GA area to obtain exactly what he wanted. The attention to detail & dedication Stacy exhibited are beyond any customer service we have experienced in decades! If you’re in the market for a new Ford, you need to go see her. I promise you will not be disappointed!
Reviewed by Diane P on 03/2024, courtesy of Google
This review relates to Cole Neptune who completed a mobile recall service on my vehicle. Cole was extremely polite and personable, he took the time to book and confirm the appointment, even providing an updated ETA on the day as well as actually taking the time to explain the purpose of the recall and how it would be completed. He provided fast, efficient service, and made me feel comfortable having him come to my house, and complete the work on my car. Hands down the best customer service interaction I have ever had with Ford. Could not recommend him enough and wish other Ford representatives were as knowledgeable and helpful.
Reviewed by Jenna Brittle on 02/2024, courtesy of Google
Zach with mobile service team was outstanding. He called ahead. Showed up on time. Explained everything we had scheduled to do. Did a great job. Recall work, oil change, tire rotation all in my driveway! Convenience and professionalism and knowledge level were top notch.
Reviewed by Duke Yaguchi on 03/2024, courtesy of Google
Just bought a new mustang from Krause. Dealt with Ben in sales and Diego I’m finance. Ben and Diego were excellent to work with and made the buying process a very easy and rewarding one with no issues. Best yet, they accomplished this while processing the purchase and arranging the car delivery from halfway across the country. Krause is a great team to work with for tour next car purchase!
Reviewed by John Echols on 03/2024, courtesy of Google
Zach with the Mobile Service team came out to my house to do a pair of recalls on my F150. He called in advance of the visit, showed up on time, and had everything needed to complete the job in a very timely manner. When he finished the work I got a full explanation of what was done on the vehicle and he spent enough time to ensure I was comfortable with the results.
Reviewed by David Streib on 03/2024, courtesy of Google
I recently purchased a vehicle for my 16 yr old son at Krause Ford in Woodstock. The salesman that assisted me with my purchase was Jason Womble. He played a pivotal role in surprising my son with his first vehicle. Jason made the entire experience so memorable and special for our entire family, especially my son. He filmed the entire experience with my phone. His service even continued after our purchase was complete with follow ups and continued support. Jason’s sincerity and customer service was absolutely unmatched. I will definitely purchase my next vehicle from him and highly recommend him to anyone looking for a vehicle new or used.
Reviewed by Jason Jaegers on 03/2024, courtesy of Google
Had our Ford Expedition serviced at Krause Family Ford recently. Our service advisor, Rick Moore went above and beyond to assist and anticipate our vehicle needs. Excellent communication, no nonsense or up selling was involved! Great experience! Excellent business model and practices! Good job Rick! Honesty and integrity go a long way these days!
Reviewed by Garrett Andrews on 04/2024, courtesy of Google
Tasha has been great to work with and keeps me up to date on the vehicle I am trying to find. She is professional and has great energy. Look forward to dealing with them on buying my next vehicle.
Reviewed by Sevy K. on 05/2014, courtesy of Cars.Com
Excellent Service, great price. Thanks to Dana Millard and the Cherokee Ford team! I was in and out of there in less than 2 hours. I would highly suggest going to see guys.
Reviewed by Tanice H. on 08/2015, courtesy of Yelp
It was a no-pressure environment. They knew I wasn’t trying to jerk their chain (something I would normally have to do to level the playing field working a car purchase deal) and they treated me with respect. I’m sure they still made money on the transaction, after all that is why they are in business, but we walked away with a paid off trade-in and a very fair out the door price on a 2015 closeout. Mason Race and Steve Ferenczy were great to deal with and they’ve been standup guys after the sale as well with a minor paint issue discovered in daylight the next day. If in the market for a Ford or a used vehicle they have in inventory, I’ll definitely check them out and will refer others to do the same.
Reviewed by Matt W. on 08/2015, courtesy of Yelp
Was looking to purchase 2015 F-150 XLT Super Crew for my dad, I knew exactly what options I wanted on the truck down to the color which was hard to find. Do to my busy travel schedule I stopped in one Saturday about a month ago and was met by Craig King in sales. I explained my situation to Craig and he told me he would start working on finding the exact vehicle I was looking for, now for the kicker….I was out of town the whole next week so this entire transaction took place via phone and text! Not only did Craig come through finding the vehicle, we were able to agree on a price both I and Cherokee Ford were happy about. Needless to say, when returning to town, Craig had everything ready to go and the transaction was seamless. Craig was great to work with, Friendly, No Pressure and communicated extremely well. My hat goes off to Craig and the entire Cherokee Ford staff!
Reviewed by Mark S. on 09/2015, courtesy of Google
I bought a F-150 from Cherokee Ford last week, I can’t say enough good things about my experience. I have purchased many new cars over the years and this was certainly the most pleasant. Jeff Adams was my salesperson, and was great to work with. Everyone I came into contact here was great!
Reviewed by Ryan B. on 09/2015, courtesy of Google