Customer Reviews
I recently had the pleasure of purchasing a used car from Carrollton Motors, and the entire process was nothing short of exceptional. From start to finish, the team exceeded my expectations.
First and foremost, the dealership’s atmosphere was inviting and comfortable. We had come to see a 2010 RX 350. The staff greeted us warmly as soon as we stepped into their sales office. When I asked about the SUV Umair was upfront about the car’s history. This level of honesty instilled confidence and I felt reassured that I was making an informed choice. All the time we felt like a valued customer. We were handed the keys and Umair suggested taking our time and thoroughly look it over. At no time was anyone hanging over our shoulder, we were free to look and discuss the car among ourselves.
After looking it over we confirmed we’d like a test ride. Umair suggested a route so we could experience how it felt at city and highway speeds. Unlike several test rides we had done earlier in our search I was pleasantly surprised when he didn’t insist on riding along. After our favorable test drive we returned and said we were seriously interested and would like to have a mechanic check over it. They encouraged the inspection commenting not to be surprised if something came up due to the high mileage. After our buying experience I am convinced this was both because an older used car sale is an “as is” and to keep our expectations in check again due to the age and mileage. It was not to hide or avoid any responsibility on their part.
We found a local shop to look it over but we were told it might take a while due to their current jobs. Again Carrollton Motors was cooperative. It took hours longer than originally forecast to get us in the shop and when they finished it was almost closing time. I did let them know once an hour we were still waiting to get in the shop at no time was there pressure about getting back to the lot. After the shop looked at it I called and said we were on our way back and wanted to purchase it.
When we returned just before closing we realized we did not have any checks because we have become so used to electronic payments. They were willing to try just about every method so that we could leave that evening with the SUV. Unfortunately either the amount was too high or there was a problem with my bank we were only able to send a percentage of the price as a deposit to hold the vehicle until we could wait until the bank reopened.
Upon returning the next day they had already completed the paperwork, there were no hidden fees or surprises, making the entire transaction straightforward and stress-free.The car was handed over to me in great condition. The dealership takes pride in delivering quality used cars to its customers. In minutes I was out the door and on the highway.
Carrollton Motors will be my first choice when looking to buy another used car even though it is almost a four hour drive from where we live.
Reviewed by Gregg on 01/2024, courtesy of Google
Absolutely wonderful to deal with. Umair went the distance to make my deal happen, and I couldn’t be happier. I highly recommend this dealership without reservation!
Reviewed by Jerry Cattelane Jr. on 03/2024, courtesy of Google
Why can’t all dealership experiences be like this??? Ed was so responsive and honest. No hidden price surprises. He gave me a very fair trade-in value. I drove up/tested the car with my wife. Ed tested mine. We went into the office and transacted. I was in and out within 1 hour!!! It will be hard to go anywhere else tbh.
Reviewed by Charlie Newell on 04/2023, courtesy of Google
I don’t do the “car sales” thing well. Told them that in the beginning and never had an issue. Friendly folks but not pushy or aggressive at all. Great deal on a truck I was looking for! You want to avoid high pressure dealership lots? Try these folks. Easy purchase, not typical car lot games at all. Ed helped when I wanted help, let us look and drive without bothering us at all. Couldn’t be happier that I stopped at this lot!
Reviewed by R D on 08/2023, courtesy of Google
These guys are awesome, they worked with me a got me in my dream car! Thank you guys so much. Go see these people, they are very friendly and knowledgeable!
Reviewed by Tyler Jones on 02/2024, courtesy of Google
Very good place to buy a used car. They made the whole process easy, were professional and polite and a great selection of used cars. All are good quality andin good shape. definitely will look here when it’s time to buy again.
Reviewed by geoff catlett on 03/2024, courtesy of Google
They were super friendly, easy to work with. Especially since I was an out of state buyer! It was a simple smooth transaction. Only complaint I would have which isn’t too bad was the truck needed a good detailing and needed gas. I was driving the truck back to California wanted to hit the road asap. Besides those two small details they were great.
Reviewed by joseph mcevoy on 01/2024, courtesy of Google
Excellent response time and answered all questions adequately.
Reviewed by Bob G. on 11/2014, courtesy of Cargurus
I heard back from the dealer quickly after the business had closed. He took time to discuss issues with me. It was a good experience.
Reviewed by Ron K. on 10/2014, courtesy of Cargurus
Top notch dealer. Friendly/helpful staff, great lenders, and most of all outstanding car. Still under warranty with bmw, everything checked out perfectly. Highly recommend and will do business with them again.
Reviewed by Matt L. on 10/2014, courtesy of Cargurus
Purchased a 2008 Ford F250 Super Duty. The vehicle was in outstanding condition and I am very pleased with the purchase and the friendly customer service I received from Jamie!
Reviewed by Shafter H. on 03/2014, courtesy of Google
I purchased a Land Rover from Carrollton Motors, as is, with no warranty. It turned our there were some problems with the car, but the staff at Carrollton motors went out of their way to help resolve the problems. I am very satisfied with the service I received at Carrollton Motors. These folks can be trusted..
Reviewed by John K. on 01/2015, courtesy of Google
