Customer Reviews
Car Craft is a trustworthy and high-quality place! They are a little bit pricey, but if you’re willing to pay a small premium for an auto shop with great integrity, friendly people, and quality work on your car, this is a great spot. I drive a Volkswagen and did not know where to go when the dealership left Athens a few years ago. These people know the car just as well and have kept my car running great well over 100,000 miles.
Reviewed by Jonathan Irby on 03/2024, courtesy of Google
Updated review- I had an issue with my car that was a little complex so I had to bring it back. Dianna was apologetic that I didn’t receive a detailed explanation on the first trip. I ended up needing a more expensive repair, but she was incredibly communicative and worked with me on price, including price matching from another vender. She also called me at one point on speaker with their tech, to fully explain what was going on. I’ve never seen that level of initiative or clear communication from any shop. She told me they are committed to great customer service and thorough quality work, and it shows. I’ll continue to bring our vehicles here as long as we’re living in the area.
Reviewed by william cobb on 04/2024, courtesy of Google
We were having electrical issue with a 2010 VW GTI and Car Craft figured out the problem and found a couple of other things that needed to be addressed. Tanya was so nice and helpful. The main problem was a short in the headlights which meant replacing them. The original quote for the headlights was almost $3000. We agreed that a 14 yr old car didn’t need the fancy turning headlights so she talked with the mechanics to come up with solutions. They were able to find more basic replacement headlights and just rewired and reprogrammed them. They work great! We really appreciated their willingness to help us. Above and beyond!
Reviewed by Wendy McDaniel on 04/2024, courtesy of Google
I’ve been going to Car Craft for 12 years and am obviously very happy with their service. Good people who have taken excellent care of my vehicles, and never fail to give me a lift to or from my home when I want to leave the car with them. Highly recommended!
Reviewed by Marilyn Estes on 03/2024, courtesy of Google
Car craft is absolutely the best car repair shop in Athens. The employees are so kind, especially Mrs. Tanya at the front. They are honest and fairly priced and will always give you a breakdown of how much it’s going to cost. I won’t be taking my car anywhere else for maintenance or repairs. If I could give them a 6 out of 5 stars I would.
Reviewed by Will Hooper on 03/2024, courtesy of Google
The staff is very friendly and accommodating. The diagnostics were reasonably priced, especially given all the information I received. Not only did they verbally communicate well, but they also backed it with texts that included an easily translated estimate and a list of findings. The repairs were done in a timely manner. I am very impressed. Not only will I return for future maintenance and repairs, but I will also be referring friends/family/coworkers to them.
Reviewed by Sabina Hoppe on 04/2024, courtesy of Google
The staff at car craft was very friendly and super helpful with my repair. I was able to use a loaner overnight since I could not get there until late. They took car of the paperwork for my warranty… all done with a smile and clear explanations. I highly recommend them for your repair needs!
Reviewed by Cathy Carter on 03/2024, courtesy of Google
Experience with Car Craft is A+. Parents, if your children are at UGA or any other college in the Athens area and you need to find someone to check-out or work on their car, this is the place to contact; they are honest, reliable, efficient, knowledgeable, and affordable. Athens is a great place, and one of the reasons is Car Craft!
Reviewed by Bill W. on 12/2014, courtesy of Google
My family has used Car Craft for around 20 years. They aren’t the cheapest folks in town, but they have outstanding integrity which is WELL worth any savings you might find elsewhere. We have had only one repair go bad, but they owned up to it and made it right. They have always been great about talking me through what they found and what my options are. I haven’t EVER regretted using them because they do a great job. Steve and his team are top-notch folks and i can’t recommend them highly enough.
One small anecdote: my wife was on a cross country road trip when one of the windows on the car broke. She had it replaces and the nearest repair shop. When she got home, there were glass pieces rattling around in the door and the window was super tough to roll up and down. We took it to Car Craft and they cleaned out the broken glass bits and fixed the crappy work that these other folks did. Apparently the other folks mounted the window scraper wrong. Vacuuming out the glass bits was just a small thing, but that sound was driving me crazy and it speaks both to how much the first repair person did a terrible job and to how Car Craft did a great job literally cleaning up after someone else’s work.
Reviewed by Michael B. on 12/2014, courtesy of Google
Steve is honest, fair and friendly. What else can you ask for in a car shop? I had just moved to Athens when my car started making noises. I saw the reviews and decided to give Car Craft a shot. I have taken my car there three times and am pleased. I would recommend them.
Reviewed by Bria A. on 10/2015, courtesy of Google
The team at Car Craft is TOP NOTCH. They had me back on the road in 17 hours – not even a day passed before my alternator was replaced. I highly recommend Steve and his stellar team.
Reviewed by Rachel C. on 05/2016, courtesy of Google
