Easy, fast, and hassle-free. All that I look for when renting a car. Very friendly and did what they could to get me a car as soon as they could.
Reviewed by Cindy J. on 11/2018, courtesy of Yelp
Recently we arrived at the Atlanta airport and made our way over to the Avis rental car counter. The line was insanely long because it was a holiday weekend. Most people were saying it would take an hour. So I had my wife get in line and hold a spot while I went to use the bathroom.
We had my wife’s 90 year old grandmother with us and had asked her to sit by the luggage while my wife got in line and I went to the bathroom. Once I got back, I took my wife’s spot in the line and she made her way back to her grandmother.
Sometime between the time that my wife and I traded positions, a nice gentlemen by the name of Bayoh, had walked by and saw my grandmother in law, saw her waiting with her cane and asked what was wrong. She told him nothing, just that she was waiting for her granddaughter and grandson. I guess he didn’t want her to have to wait by herself, not understanding that my wife was coming right back. I wasn’t in line longer than one minute, when I saw my wife flagging me down. The Avis guy was taking us to a different counter so that we wouldn’t have to keep our grandmother waiting. He took us to the lot and we were checked out, with a car, within about 10 minutes total. It was awesome.
Thank you Avis for appreciating the needs of the elderly and being mindful and respectful of them. This gentlemen also helped a couple of other people that were elderly and disabled. I really appreciate them being on the lookout for people that could use an extra convenience. That speaks volumes to me and will help me to pick Avis, as my rental car company, the next time I need a car.
Reviewed by Coty E. on 6/2014, courtesy of Yelp
n the past when coming into the Atlanta Airport we have always rented at Hertz- we are gold card members and the service has been fine, but prices are high so this time we tried Avis and we were very surprised by the amazing service and for a lower price. I am a Avis preferred member and when we arrived and went out to the lot we did not like the car they had given us, so we went back to the counter and told the Avis employee, David Walker the exact specifications of the car we wanted and he cheerfully offered us three different options, which we rejected and then he found the exact car we had asked for. When we headed back out to the lot a gentleman asked if he could bring our car around, which he did and then he loaded the luggage into the trunk, and when I handed him a tip, he refused it with a smile and said, “That is how we roll” We stood there stunned, very impressive service and yes coming back in two weeks and will never rent from Hertz again.
Thank you Avis!
Reviewed by Marie D. on 9/2013, courtesy of Yelp
So far, so good. Sometimes the cars are a bit of a walk, but I’ve liked all the vehicles I’ve received, and not had to “exchange” once yet.
Reviewed by Claude H. on 12/2013, courtesy of Yelp
I’ve had pain free rental experiences at this Avis as a Preferred member. If you’re preferred, all you do is just reserve, you get an email the day of w/ your car space, you get to the lot and your name pops up on a sign board screen w the car space as another reminder, you grab your car, show your license to the attendant and go. It’s so easy and w/ friendly service too. It’s pricier than some competitors, but in this case you really get what you pay for and for no hassle service, it’s worth it.
Reviewed by Alma C. on 11/2013, courtesy of Yelp
I rented a car from the Avis location in Downtown on Courtland Avenue. The Courtland location did not have a big selection of small SUV’s, so I ended up with a Jeep Compass. The Jeep was not a good car for my family as we would be driving all the way down to Key West, Florida. Since I was going to Florida, I needed to pick up a Transponder so that I could fly through the many tollbooths that Florida has. As I was driving the Jeep, back to the hotel, I decided to go to the airport to try to exchange cars and get a transponder.
I drove in to the car return line, and explained my situation. I was helped by a nice woman named Angela. I told her that the Jeep would not be a good car to drive, and told her that I needed a transponder for tolls in Florida. She agreed with me a offered me a Mitsubishi Outlander. She made a few phone calls and found a transponder for tolls. She sent me to pick up my car, when all of sudden she calls me back and tells me that her co-worker David was on his way to deliver the car to me. Within minutes, David delivers both the car and the Transponder.
I received great customer service from this location. It is unfortunate that the Courtland, and other Avis locations charge less. With airport taxes, the same car costs about $200 more at the airport for a two week rental. The employees know about the extra taxes. It is great that even though you didn’t rent the car from this location, that they are willing to help you regardless of where you rented the car from.
Reviewed by Phil Y. on 6/2014, courtesy of Yelp
Always had a good time when I rented a car here. Anthony, Kecia, u guys are the best. Thank You !!!
Reviewed by Soumen Mittra on 10/2014, courtesy of Google