Customer Reviews
The most god awful car rental place I’ve ever been to. You never get your car on time even if you’re early. They can’t give estimate on how long it takes to clean a car. And the staff do nothing in terms of customer service to make the situation right with the customer. A very, “it is what it is what attitude”
I don’t feel cared for at all.
Update: I came back to give this Avis another chance. I’m sorely disappointed and actually disgusted. Not only did they rent me a car with bad breaks, when I brought it to them, they told me that I could take it to PepBoys, for service. I was fine with that, they heard sound of the brakes as I was driving off and decided to change their mind. They stopped and took they keys back, which I understand for safety, but then proceeded to tell me that the hold for the next week of my rental would be return. I find out days later that they in-fact charged me. I went back in person to get it resolved and was told that the money would be back on my card by the next Wednesday. Wednesday came, I called and was assured the problem would be taken up post haste and I would receive contact from a manager (never did) but also had the nerve to tell me that it was my fault for taking too long to notice that the money was taken out of my account. My account has been overdrawn twice now with no attempts to make it right. As a person that has been in hospitality and customer services for over & years, I’m disappointed at the staff’s lack of care to not only fix the problem, (which for this second problem they STILL haven’t) but also their lack of effort to make it right for their guest by going an extra mile. I wish I could give less than one star
Reviewed by Ugo Agoruah on 04/2024, courtesy of Google
Got a car on a cheap weekend deal and the car j got def felt cheap. This location doesn’t have as many options as the airport and the staff are nice but you gotta have your stuff together! Can be in and out in a good day. Also being preferred plus really only means something at the airports.
Reviewed by Nkosi Felix on 04/2024, courtesy of Google
I love the Courtland Avis location and the staff has always been friendly and if you say you had a bad experience there then 9 times out of 10 you was the problem.
Reviewed by Dornesha Malcom on 04/2024, courtesy of Google
How is this place still in business? The customer service was just ludicrous. The employees were so unprofessional that I don’t even know where to begin. It smelled like marijuana when I walked in the door, not to mention that the employees were arguing amongst each other. DO NOT RENT YOUR CAR FROM HERE.
Reviewed by Rahsaan Wade on 04/2024, courtesy of Google
I don’t what these reviews are talking about. The light skin young lady and the other lady were so helpful to me. They got me in and out with great attitudes.
Reviewed by Caris Williams on 04/2024, courtesy of Google
