Customer Reviews
I was referred here last year because I was pregnant and it unfortunately ended in a miscarriage. The 3 appointments with Dr.Jordan and ALL exceeded 2hours. The receptionists that I dealt with all lacked customer service skills. There were signs littered about stating no guests, no food, drinks etc. I stopped scheduling f/u appointments (last year) because the last one exceeded 3+hours because Dr.Jordan was delivering. That would be understandable but No one bothered to let me know while I was waiting. I found out when he finally arrived. Anyway, I got referred here again for PCOS and an ultrasound of my ovaries. I debated on switching the referral to another Dr but against my better judgement scheduled anyway because I liked Dr.Jordan. I believe he is a good doctor. I found him to be competent, chatty, very loud(not in a bad way), compassionate, funny, and caring. Appointment 3/1/2024@2:15(I was on time) Receptionist checked me in, he wasn’t rude just not friendly but maybe because he was busy. Waited in the lobby til 3pm when I was pulled back for vitals by a very pleasant, pretty brownskinned young lady. I regret I don’t remember her name. She was apologetic about the wait time and I joked with her that at least I know Dr.Jordan was there and not delivering because I could hear his loud mouth in the hallway. Went back to the lobby and was seated near a young lady who returned from an ultrasound she walked over to show her Mom(I assume it was her mom) the ultrasound pics then she went to a receptionist (there are several upfront) thinking she could check out and the receptionist told her, rather rudely that she ’can’t just leave because the Dr had to go over the ultrasound and she needed to wait until she’s called back again’. The soft spoken young lady just said ok. She sat down and told her Mom that she had to wait and the mom said ‘I heard. Why was she so rude?’ and the young lady just shrugged and said idk. Anyway, times ticking and I have to get my son at 4:30 his schools not far but I’m getting anxious. I was finally called back at 4:05. It was a preliminary appointment before an ultrasound could be scheduled so I didn’t think it would take long. As the lady is taking me to an exam room I ask does she think it’ll be another long wait because I have to get my son. She checked the door of the exam room Dr Jordan was in and said he was with a new patient so unfortunately it might be a wait. I was PISSED…and it showed. I told her I was not mad AT HER and I appreciated her being honest with me and I turned around and walked out. I waited almost 2hours for NOTHING. I don’t understand WHYYYYY they book so many people if they can’t be seen in a timely manner. If you know you have a talkative Dr in your practice don’t book his appointments so close together!!! If you know you have patients that have been sitting in the lobby or exam rooms say something to them! Apologize for the wait let them know it might be awhile. If a Dr is delivering a baby and the patients appointment isn’t urgent then give them the option of rescheduling! I’ve worked in a obgyn office and I know it’s hectic. Communication works wonders!! I like Dr.Jordan and his boca grande but He’s stretched too thin and the front end staff aren’t pleasant to deal with so for those reasons-I’m out. There are enough clues to figure out who I am (A.T.R) SO to the staff-save your paper, envelope and stamp no need to mail me a breakup/patient discharge letter like you have done other reviewers. I won’t be returning anyway. Ladies, you have been warned!
Reviewed by Drea on 03/2024, courtesy of Google
Absolutely LOVE DR. JORDAN! I’ve been going here for years and I’ve used him with my last and current pregnancy as well, Never have I been treated rudely or unfairly, nor have I witnessed any of that unfair treatment from any of the staff !!! I recommend this practice to anyone!
Reviewed by Aalyah on 03/2024, courtesy of Google
DR. Knodle has handled 3 pregnancies for me over 8+ yrs and her and her staff have always been amazing. Always open and honest. Would never think about going any place else for my ob/gyn needs. Thank you guys for amazing work!
Reviewed by Ayla on 03/2024, courtesy of Google
Gresham has selective listening skills and tries to influence his PAs to also not listen to the patients about symptoms that are being experienced… horrible situation!
Reviewed by Carmmen Philpot on 03/2024, courtesy of Google
The staff is great. The nurses are great and very caring. Dr. Knodel is wonderful.
Reviewed by Michelle Davis on 03/2024, courtesy of Google
