Customer Reviews
My experience with this company and their employees was really positive. I have unfortunately made a bad hire or two over the years with contractors of various sorts and then some good ones. A previous different crawl space company hire was likely one of my worst (I will refrain from naming), but American Crawlspace Solutions could be one of my best and I wish that I had called them to begin with.
My sales rep. Michael was great from the start and spent a great deal of time on the phone and in person in our home explaining information in depth. Once a plan was determined, he provided reasonable pricing and got us on the schedule quickly. His crew had to make two different trips to complete the job and they were on time and very courteous and professional and left their work area likely better than they found it. The crew leaders were Zach and Jeffery and assisted by Jordan and Mike. I would certainly recommend these guys and would use them again in the future. Working with good down to earth trustworthy people and companies who stand behind their work and word makes all of the difference.
Reviewed by Nick Lumpkin on 02/24, courtesy of Google
The work was spot on and has changed the inside air environment of my home, if you have a crawlspace this is a MUST HAVE !! Another company tried to sell me options I didn’t want or need, ACS was honest and easy to deal with.
Reviewed by Jeff Woods on 02/24, courtesy of Google
Don’t post many reviews but felt obligated to do so in this case. Communications and responsiveness from Michael was excellent along with the quality of work done by the installers. Both installers were polite, conscientious and professional. Enjoyed the entire experience.
Reviewed by Rick Sterzer on 03/24, courtesy of Google
We are so happy we found ACS! Our older home was not sufficiently supported with appropriate piers, footings and support beams. Michael came out to give us an estimate and we were most impressed with his knowledge, willingness to explain everything, and friendly professionalism. He gave us plenty of options and was quick to respond. The team who came out to complete the job were awesome! The work was done thoroughly, carefully, and expertly. They were on time, friendly, professional and wasted no time getting the job done. Our floors are stabilized and I feel like I can stop worrying about damage to our home. Shout out to the crew (apologies if I get a name wrong): Jeff, Jordan, Zach, and Mike!
Reviewed by Jennifer Harris on 02/24, courtesy of Google
American Crawlspace Solutions has now done numerous jobs for my property management company. They have been my most trustworthy vendor in this space, and that is highly important when dealing with vendors in this trade. I highly recommend them so much that I would use them on my personal property as well.
Reviewed by Trent Ratiff on 02/2023, courtesy of Google
We had a crack which suddenly developed in our basement wall which cause a good amount of water to seep into the basement due to heavy rains and hydrostatic pressure. Michael from ACS assessed the issue and was on-site the next day (Christmas week). He was professional, on-time, confident and skilled. He explained what he would be doing, the costs to do it and resolved the issue in a timely manner.
Reviewed by Daniel Disney on 03/2023, courtesy of Google
American Crawlspace Solutions did an excellent job with removing the mold in my crawlspace and with the encapsulation. They were on time and professional. The work they completed looks outstanding. I highly recommend them if you need any work done in your crawlspace.
Reviewed by Christie Dorsey on 03/2023, courtesy of Google
The did full crawlspace encapsulation, including french drains, sump pump, dehumidfier, sublayer material and 20 mm vapor barrier. Ran sump pump discharge to drain system and condensation pipe to sump. Nice job, friendly and helpful sales staff and work crew. Did what they said they would do. Half the price of the rip off artists.
Reviewed by Richard Maurice on 04/2023, courtesy of Google
American Crawlspace Solutions did an exceptional job renovating our Crawl Space and enhancing our existing dehumidifier. John Harman and Ethan Hardin are both professionals and are a pleasure to deal with. The only surprise was how neat and clean they handled a messy job. They set the example for other contractors to follow from A to Z. I highly recommend their company. Thanks, John and Sandy
Reviewed by John Edwards on 03/2023, courtesy of Google
Can’t say enough good things about ACS! They did a great job encapsulating my crawl space and installing a dehumidifier. Very professional, reasonably priced and HONEST! I thought I had mold in my crawlspace so I was planning to do mold remediation, after Jeremy (one of the owners) came out – he advised it would not be necessary. Throughout the process John (the other owner) was amazing, he took the time answer all of my questions – believe me there were many. He was very patient and kind. I wanted to have the work performed immediately but they couldn’t get me on the books until early January. Something came up and another customer had to reschedule so John called to ask if I would like the slot since he knew how badly I wanted to have the work performed. When the install crew showed up, they were very professional and did a great job! I am very pleased!
Reviewed by Angela Williams on 04/2019, courtesy of Google
The work was done in a very professional manner. There was good communication through out the project when necessary. John provided what I thought was a fair price for the services. I had a sump pump installed, support of joist and encapsulation. I would certainly recommend this company to anyone needing this type of work.
Reviewed by Jennifer Freeman on 01/2019, courtesy of Google
We had a great experience with American Crawlspace Solutions. Jeremy was very helpful in providing multiple options to deal with our crawlspace issues. We never felt like he was trying to sell us something we didn’t need or push services on us. He was open and honest about potential solutions and did his best to educate us on the options. The work was done quickly and efficiently with no issues. Overall, we are very happy with both the customer service and the work done, and we highly recommend American Crawlspace Solutions.
Reviewed by Rob Lynall on 01/2019, courtesy of Google
American Crawlspace Solutions is top notch! I’ve known John for a few years now and have recently had him over at my own home to help with leaking that was coming in through the basement walls during rain. He is excellent at what he does, efficient, fairly priced, and is just an all around great guy! I am proud to be able to recommend him!-Peter Joseph
Reviewed by Two7 Plumbing on 02/2019, courtesy of Google
Jeremy came out today to address our crawl space issues. After receiving a quote from another company and being sticker shock, I was very pleased with the professionalism displayed by Jeremy. Not only was he straight and honest not once did he attempt to sell me more than what I need to solve my problem. I even tried to get him to recommend a larger dehumidifier and said that the smaller less expensive unit was more than efficient for what I was dealing with. Jeremy’s price was 30% than a large company I contacted who sent out a less knowledgeable sales rep who tried to upsell. We are on the schedule now and look forward to having our work completed. In my industry I come in contact with people on a daily basis who could use this service and I will recommend Jeremy and ACS.
Reviewed by Jeremy Williams on 06/2018, courtesy of Facebook
John came out recently to give us a quote on repairing a foundation issue. He asked good questions, looked in the right places and ultimately determined the previous homeowner took action to keep the problem from getting worse and nothing more was needed besides repairing a cosmetic crack which I can do myself. He didn’t try to sell me something I didn’t need and gave me the peace of mind I was looking for. Will call these folks again for future work and highly recommend them.
Reviewed by John Dale on 04/2019, courtesy of Facebook
John and his team did an excellent job encapsulating my dank and dirty crawlspace. Their price was fair and they showed up and completed the work as scheduled. The process was painless (for me, anyway) and efficient.
Reviewed by Nancy A. on 06/2018, courtesy of Yelp
Basement encapsulation with dehumidifier
The job went very well and basement\crawlspace encapsulation was completed within the day. The dehumidifier was installed the following week as it was out of stock. The basement\crawlspace is cleaner and drier than it has ever been. We chose the 20 mil thick covering for added protection. One of the best crews we have had to perform services at our home. The crew was punctual, professional and hard working. I would strongly recommend American Crawlspace Solutions for any basement or crawlspace issues you may have.
Reviewed by Satisfied Customer on 01/2019, courtesy of Angie's List
I contacted ACS and John, an owner, coming out. He gave options and prices and I choose the underlayment. When a time was established, I was informed . His team of three came out on assigned date, on time, and exhibited unusual professionalism . The work was completed without any gripes by the workers, who informed me when they completed the work. John came out the following day to review the completed work. I don’t think any other company could surpass their work and I would definitely hire them again
Reviewed by Satisfied customer on 03/2019, courtesy of Angie's List
