Customer Reviews
Any dealer can provide great service with an easy sales experience. A true measure of customer satisfaction is how they deal with absurd and extensive challenges. When my wife and I found the exact used car we needed, the purchase was smooth and easy with plenty of help from everyone at the location.
After delivery of the vehicle, things went REALLY bad. A chain of system failures and problems threatened the deal. Leadership learned about the situation and called to let us know they were not going to leave us hanging in the wind. I was assigned a wonderful service rep who was always providing updates that I required. They provided realistic expectations for the timeline and updates. They were also sensitive to holiday and travel schedules that were locked in. We had the repairs completed and even a couple of things we did not notice.
What could have easily resulted in us having a useless pile of metal that we could not afford to pay for or repair, Acura Used Cars of Athens stood by us to provide the vehicle we wanted. I know that an expensive used car is a tiny line item on the books of a dealership, the repairs that needed cut into their margin, and they had the option to go hands off. It is really a call back to the ‘old days’ when the reputation of the place and the people really showed and mattered. I will not hesitate to recommend them since they earned it.
Reviewed by Chesser “iLuddite” Crump on 01/2024, courtesy of Google
Repairs completed on time. Trey did a great job of keeping me informed throughout the entire process. He handled all extended warranty issues for me. Got me a loaner when car had to wait for parts.
Reviewed by Will Smithwick on 03/2024, courtesy of Google
I’ll just say that I had a service issue. I firmly believe that service issues should be graded on how the issue is corrected and handled. My issue was immediately (less than 12 hours) responded to and a resolution and plan of action was in place. Jimmy Branton and Wayne Owens were apologetic and courteous to my wife and me. They fixed the concern within 24 hours. I highly recommend this dealership and will continue to use them for our needs.
Reviewed by Bo Manning on 03/2024, courtesy of Google
Alicia did a great job! Rear view mirror came loose. I drove up without appointment and she had a technician look at it immediately. He decided he could fix it quickly. Returned the car within 30 minutes with repair completed. I have used this service department for three years since moving to Athens.The staff consistently been courteous and professional. I would highly recommend.
Reviewed by Ray Williams on 02/2024, courtesy of Google
This was my first service with Volvo of Athens and I was very pleased with the level of service and communication from all customer facing departments!
Their diagnosis of my XC90’s problems were spot on and they explained why they made the recommendations that they presented to me along with the estimated costs.
We were also very fortunate to have a new S60 to drive as a loaner car.
Josh Owens was very good about follow ups all the way through!
I recommend using this dealership for sales and service!
Reviewed by Joe Dawidowicz on 03/2024, courtesy of Google
We recently had a pre owned car buying experience with Acura of Athens. Very smooth, professional and felt comfortable. Patrick and his team do a great job. We got an amazing BMW X3 that was loaded and clean! I only with they were in our town so we could use them for service visits!
Reviewed by Andrew Leigh on 03/2024, courtesy of Google
I bought a 2024 Acura Intégra for Athens Acura and was very pleased. Jorge Rodriguez was very helpful and great to deal with. Process was smooth from beginning to end thank y’all for the great service provided.
Reviewed by Dave Hallford on 12/2023, courtesy of Google
