Customer Reviews
I took my car into AAMCO because the transmission was slipping. This shop was less expensive than others I had called.
Most that I asked if any of the diagnostic fee would go towards the repair, said, “No, that would not include the cost of the repair.” That was a hard pass for me! I started thinking, “What happened to the days when a diagnostic fee would count towards the cost of repair if a new customer is having the work done at your shop?”
Finally, I contacted this AAMCO. From the moment I contacted them, they were very communicative. Not only was the diagnostic fee significantly less than any of the other places I had called, but Greg, the owner, also advised me the diagnostic fee would be applied to the cost of repair (basically waiving the diagnostic fee) and the diagnosis was promised in up to 24 hours rather 2 days like the other places! NOW, THAT’S WHAT I’M TALKING ABOUT!!
I was emailed and communicated with consistently by Greg McBride, the owner regarding anything status-related.
I received a quote via email. The price was less than I expected to have to pay to replace my transmission. I was greeted very politely and professionally by Doug Sharpton, who is equally as kind and helpful when you meet him in the office at the shop’s front desk. (Greg’s wife, Gigi and her cute little dog were there too!) They all made me comfortable enough to believe they cared about my car and are in the business of prompt and professional repair, rather than being there to take advantage of someone.
Greg and Doug each always seemed very concerned and caring even about my only having the one car and knowing how crucial it was that I have the car back as soon as possible. (He often referred to my car as “your baby” which implied he cared for a person’s vehicle as much as they do.) I contacted them on December 11th. I was nervous that I wouldn’t have my car for the Christmas holiday, but I was praying for the best.
I dropped the car off on Wednesday, 12/13 and they ordered the part (a used transmission), which we expected would arrive by the end of the week. They predicted having my car back by the following Tuesday, 12/19 at the latest. On Monday, 12/18, Greg notified me via email that the part was expected to arrive on Friday, 12/15, but didn’t get delivered. Gigi called the vendor to attempt to get the part dropped off the same day. Then, there was the issue with the wrong part having arrived.
On Tuesday, 12/19, I was becoming more sure I’d be without my car for Christmas. I emailed Greg again and he advised me that my transmission was in and with any luck, I should have the car back by Thursday, 12/21. He also mentioned they would be working on Friday, 12/22 for the purpose of getting customers their cars back before they closed for the weekend and for the holiday. (I consider that very considerate!)
On Friday, 12/22, I received a call from Doug that my car was ready for pick up and I was so ecstatic that even though it was raining, I took off running to their shop which was about 15 – 20 minutes from where I live, in the rain! It didn’t even matter at that point!
I arrived at the shop, got the key and headed out to the car. As soon as I sat down in the seat I noticed a long crack in the windshield. I went back inside to ask Doug how this could happen. He assured me he would speak to Greg and that I should take the car so I would at least have transportation during the holiday. Hesitantly, I agreed.
On 12/28, the windshield was ordered and repaired on 1/3/24.
Although, this is probably not a typical occurrence for this shop, I am thoroughly pleased with the degree of professionalism, consistency in communication, character and quality of care this shop provided with the entire process. They made it right!
The ultimate result is, my transmission works great, my car is running fine, and I have a nicely repaired windshield. I appreciate the integrity of the owner and the courtesy and professionalism of the staff.
Reviewed by Diane Davis on 02/2024, courtesy of Google
I recently had my transmission replaced. They are knowledgeable and friendly stuff at Newnan AAMCO. I would highly recommend them for transmission and other car needs.
Reviewed by alan anderson on 12/2023, courtesy of Google
I had the transmission go on my 2014 Ford Escape and Greg and his team rebuilt it. Job was done quickly with plenty of
communication. I have referred several friends with no complaints. Greg has always been available, responsive and knowledgeable when I have reached out to him with questions.
Reviewed by Cindy Manning on 12/2023, courtesy of Google
Brought my son’s car in because of some leaking and low fluid. They got right on his car and it was just a transmission plug that had come off. They topped the fluids and replaced the cap. I very much appreciate this. They had rebuilt this transmission before (runs great) but it was around a year ago. Great customer service. Will definitely recommend them and return for my transmission needs in the future.
Reviewed by Kevin Walls on 12/2023, courtesy of Google
Didn’t actually fix my car but they pointed me in the right direction and gave me great advice I’m truly grateful. I recommend their service to anyone in need of their expertise
Reviewed by Tony Watkins on 01/2024, courtesy of Google
Doug was awesome, polite, friendly and professional. The lady told me to hush when I tried to tell her it wasn’t over heating anymore because I fixed my failing thermostat on my 6L80. The Transmission Tech seemed irritated. I declined the diagnostic, got my keys and took my truck back home. They said they don’t do a transmission flush/exchange, but their website says that they do. I’ll just change my pan fluid myself again and again until the fluid is clean again and then change the filter on the last change:
Copy/Paste from the website.
Power Purge® and Maintenance Services
At AAMCO Newnan, GA, our Power Purge® and Power Purge® Plus Transmission Flush (Fluid Exchange) services are far and away the most complete transmission maintenance services you can provide for your vehicle.
Reviewed by David inGeorgia on 02/2024, courtesy of Google
Gigi was very knowledgable and helped with going over the maintenance needed to keep my car running! They had a quick turn-around time, and I can already feel the car running more smoothly. The mechanics called and updated me on the progress of my car and did great work.
Reviewed by Bethany Vega on 03/2024, courtesy of Google
I live in Sharpsburg and pass at least 10 other places I can go to, and have been to most of them in the 17 years I have lived here. Sean and his team are well worth the trip. They are friendly,honest and have the best prices on maintenance and repairs. I highly recommend this repair shop. Call or visit Sean and see what I mean.
Reviewed by Loyal Customer on 01/2013, courtesy of Google
When the brakes on our Town & Country started squealing I googled and found Newnan AAMCO. They were incredibly friendly, scheduled my free inspection for the very next day, and got me and my 2 year old in and out in a timely fashion. The quote they gave was reasonably priced and since they had such good customer service, I came back the following week to have the repairs done.Sean and the rest of the staff were really great. They remembered me, made a point to come shake my hand and even gave me a discount card for next time! The brake job was excellent and the mechanics were very good. I will definitely be back!
Reviewed by Amanda Pack on 01/2013, courtesy of Google
Excellent service always. Sean is extremely knowledgeable and helpful. I definitely recommend.
Reviewed by Bob on 03/07/2014, courtesy of Customer Link
Knowing very little of the local transmission shops I selected AAMCO to overhaul my tranny on in F150. From the time I dropped off the truck till the final inspection I was very impressed with the AAMCO Team. They responded immediately to all my questions and concerns with professionalism. One comment I was told when I asked a question was, “Not a problem, we want your complete satisfaction.” That they did. I find this Car Care Center top quality in customer service and experts in vehicle mechanics and maintenance. I will and have already referred them to others.
Thanks to all of you at the AAMCO Car Care Center! Top quality work!
Reviewed by Michael Smith on 01/2014, courtesy of Google
