Customer Reviews
Where do I begin? Any and Every time I come to Urgent care of Berwick it’s never a negative or bad experience. It’s always good vibes and positivity from the providers all the way up to the front desk. They’re proficient and very empathetic and they love what they do! I’d recommend them to anyone! Thank you very much to all of the staff here at Urgent care if Berwick!
Reviewed by Shaquira Morris on 03/2024, courtesy of Google
Nicole and Elizabeth will definitely get you to feeling better! In and out within no time.
Reviewed by Bridget Granat on 02/2024, courtesy of Google
I am leaving my original review below for posterity, but I have updated the score to reflect the fact that the situation has now been resolved.
Ultimately, I happened to fall right within the window of time during their switch between billing systems and I was one of the group who fell between cracks.
Billing is handled through a third party, but because of the unique nature of the issue (it having occurred during this time window), it was not really within their power to address and I suppose it wasn’t deemed important enough to pass back.
Once I contacted the main office and dealt with Brittany, as the response to my initial review indicated I should, we were able to quickly reach a satisfactory resolution.
ORIGINAL MESSAGE
I want to be clear that everyone I dealt with at the facility was kind and my complaint is specifically with their billing practices.
In February of 2022, I broke my left ring finger and came to the Urgent Care of Berwick for x-rays and brace.
In July of 2023, I finally received a bill for this visit, along with a bill for a previous visit from 2021. I called to dispute these bills because of the fact that I knew I had met my deductible in each of these years. I follow this closely enough to be confident they had not filed the charges in time to contribute to that. In fact, I had an unrelated surgery in 2022 that required me to pay the whole deductible in full prior to being scheduled.
After explaining the situation, they told me they would look into it and get back to me.
Several months later, I received a new bill for the same broken bone. This time, at least, they saw fit to remove the charge from 2021.
I called again and was informed that they had switched their billing system within the recent past and it there were some hiccups. Completely fine! But also not my problem. I was then told to contact my insurance, but I told them I would not be doing that. In May of 2023 I switched employers and thus, insurance. If they were certain they were entitled to money from my insurance, I was certainly fine with them pursuing it. I hear nothing further.
Now, in January of 2024, I have again received a bill for this visit in 2022. This feels predatory. I imagine many people would simply pay the bill without looking into it and that is why I felt compelled to finally write this review.
Reviewed by Lester Lee on 02/2024, courtesy of Google
Most patient healthcare professionals I’ve been with. This is my third time here and they are wonderful. Firstly, today someone came in bleeding, obviously it’s urgent care and no emergency but a nurse and Doctor Tim ran out to patch the patient up and directed him to go straight to the ER. That right there was just showing the effort and showed me how much they really care at this facility, to go the extra mile. Secondly, I’ve been sick for a while and the nurse was so kind to me, patient and attentive to everything I was saying. She relayed it back to the doctor and he came in and told me that we are going to get answers. And so he did. Got me tested. Finally got answers to what’s been going on with me. Got me on some new meds and I’m walking away very satisfied. And Let me not forget the front desk receptionist. She is the sweeties. Very caring. Soft spoken and very easy to talk to.
Reviewed by Toi Cooney on 02/2024, courtesy of Google
Dr. Tim is always amazing, Dr. Mary is Momma. I don’t play about. The A team. I just do not trust anyone else with my family. Especially during those urgent times when my family needs to be seen. We are always seen in a timely manner, and the service is excellent. This family thrives to take care of everyone who walks through their doors. They see all ages and take time to listen and give the best service in the area. Don’t look anywhere else for urgent care. Bring your family to the Urgent Care of Berwick. Or one of their locations.
Love, peace and blessings.
Reviewed by Harlema Henry on 02/2024, courtesy of Google
We received excellent care and service from Tim and Karen today. They quickly and kindly treated our little one and gave me a referral for a new pediatrician. I’m so happy to have a conveniently located place to receive top notch care.
Reviewed by Kelly Morris on 02/2024, courtesy of Google
During my visit at Urgent Care, I was pleasantly greeted by MA, Nicole. She was extremely friendly & exemplified great customer service. I recommend this Urgent Care location. 10/10 experience.
Reviewed by Ciara Collins on 02/2024, courtesy of Google
If I could give them 10 stars I would!! I work in the healthcare Industry as a registered nurse and I must say that I was beyond impressed with everything at Urgent Care of Berwick. The staff is extremely nice and the facility is immaculate!! I was seen/evaluated by Corey the PA. He was extremely knowledgeable, polite, and professional. He and his staff went above and beyond to ensure that all of my healthcare needs were met!! I seriously cannot say enough positive things about this place!
Reviewed by Jenna C. on 02/2016, courtesy of Facebook
I went to urgent care today for strep throat. I filled out the paperwork and before my butt could sit down in the chair they were already calling me back. They opened the door and I was wowed for a minute because their facility is so beautiful and so clean you could eat off their floor. It took maybe a total of 15 mins and I was in and out. All of the staff was very friendly. If I ever get sick again I will definitely being going back. When your sick you want to be In and out fast!!! My kind of treatment for sure. Thanks for such a wonderful experience berwick team!!
Reviewed by Casey C. J. on 01/2016, courtesy of Facebook
My experience at this facility was friendly, professional, and handled by individuals with the knowledge and care that I would trust with my loved ones. On my visit I walked in and the ladies at the front desk greeted me with a smile. It was my first time there and they were more than happy to give me all of the information that I asked of them. My wait time was minimal. My visit was quick and full of information. My doctor, Dr. Tim, made sure that I was comfortable with the speed at which he was giving me the information. When I stopped him to ask questions he thoroughly answered them so that I could understand. The trait that I enjoyed the most about Dr. Tim was that he was personable.
I was able to speak openly and, when appropriate, he would respond in a light hearted manner. I know that the individuals at this facility care about my well being because they called me to make sure that the treatment was working properly and that I was feeling better. In addition to great service the facility was clean and welcoming. I highly recommend this facility and this team to anyone who wants this professional and friendly care to help you feel better when you can’t do it by yourself. Thank you Urgent Care of Berwick for all of your help.
Reviewed by Ulyssa S. on 11/2015, courtesy of Google
I really enjoyed the friendly staff and as much pain as I was in I felt calmer knowing they would help treat me the best they could. I hate going to the Dr, but they made it a very welcoming and pleasant as much as possible experience. Dr. Tim is amazing. Hes very professional and a very personable and polite person. He took the time to help figure out what was wrong, then after my xrays he took the time to show them to me and answer any of my questions. Today was my first time going, and I would recommend this place. Very clean, and friendly and they show care and compassion to you as not just the patient, but as a person. Love it. Thankyou so much!
Reviewed by Erin B. on 11/2015, courtesy of Google
I am so impressed by this urgent care center. I went in on a Saturday afternoon because I felt like crap. The staff was very pleasant and helpful. They took me back right away, doctor came in an assessed my symptoms, gave me a shot and some prescriptions & I was out of the door! But I believe what was the icing on the cake was that they called me on Monday to see how I was feeling…that’s exceptional service if you ask me! Thank you very much
Reviewed by Lisa M.J. on 02/2016, courtesy of Google
