Customer Reviews
5 star service!! I cannot say enough great things about our instilation service that we just had. Scott, the salesman we dealt with was personable, honest and genuine. Terrance (instillation tech) and the crew that came out, were all very professional and friendly! (And the instillation was quick and easy!)
Reviewed by gina richman on 02/2024, courtesy of Google
Now we know how you got your name, because you are very Reliable, and you were there when we needed you–right away. Your technicians were prompt, professional and personable. Thank you so much for being there for us. We are now your customers–permanently! Ann and Hans Beyersdorff
Reviewed by Ann Genovese on 02/2024, courtesy of Google
Reliable’s namesake holds true. They were great to work with, consistent, resolved my issue promptly.
Reviewed by Richard Corey on 02/2024, courtesy of Google
Barry with Reliable just came out to do our yearly maintenance, and he was a pleasure to deal with. Friendly, knowledgeable, efficient. If you’re on a plan with Reliable I recommend asking for him specifically!
Reviewed by Shadow Wyatt on 02/2024, courtesy of Google
Wow to the crew that came out Jorge, Jesse , Junior, and Erik
They were all super professional and so polite
I recommend them to everyone . They worked diligently ans everything was done in a timely manner. Especial Jorge, he seemed to be like a team lead. I like the continuity in care . He called before they were enroute and he was the 1st voice that said hello and introduced himself when they arrived. Smooth service. This crew worked together like butter it seemed. They are definitely a TEAM. It shows in thier ethics of working they enjoy what they do and are good at It . Very happy with the service. Also from Corey the guy that came out to do the estimate. Thanks reliable.
Also when maintenance came
S-Ahmed Jagne was amaaaaazing and listened to me and addressed any concerns
He even fixed my intake screen! He was patient and kind!
Reviewed by Keyetta on 03/2023, courtesy of Google
Michael was amazing! He fixed an error on our thermostat that other techs could not. He was here to do a yearly maintenance and came back to fix the error, which we really appreciate!
Reviewed by Michael Sisson on 03/2023, courtesy of Google
From Jason in sales to Geoffrey, the technician, everyone was professional, informative, and genuinely concerned that we got the product that we needed. They were on time, quick, and thorough. We will definitely use them again.
Reviewed by Adam Bomar on 04/2023, courtesy of Google
Reliable Heating & Air has exceeded my expectations as a Full Service HVAC install and after the sale organization. I find real value with their annual maintenance plan and so proud have Michael Provost as my preferred service technician. Michael is always professional, courteous and thoughtful when he arrives to perform my annual service. I highly recommend Reliable HVAC.
Reviewed by Robert Fazio on 04/2023, courtesy of Google
Yasin was more than courteous and professional during the entire time he worked on my home. Not only did he complete the job in a timely manner but he also efficiently communicated between myself and ga power as best he could. Even when Georgia Power dropped the ball leaving us without power for days, Yasin waited with us for technicians, promptly answered the phone any time we called, and just overall went beyond his job for my family. I’m quite grateful I got such a knowledgeable tech that also had proficient customer service skills.
Reviewed by Megan Ellerman on 04/2023, courtesy of Google
If you are looking to replace your HVAC, we highly recommend consulting with the Reliable Heating and Air Home Comfort Advisor, Tom Bennett. Prior to meeting with Tom, we had already consulted with 4 well-known HVAC companies referred by some of the Home Improvement chains in our area and received resonable quotes. However, via referral of a friend, we were told about Reliable and decided to have one last consultation. We are so thankful we did. Tom Bennett was professional, knowledgeable, and courteous. He answered all of our questions and addressed our concerns. Reliable had the best options to have a full HVAC replacement of our 26 year old unit. Communication was also amazing, and on the day of installation, the Reliable HVAC Installers, Mike, Alex, Brian, and Cameron did an excellent job. Mike and his crew were very professional , courteous, and efficient before during and after installation. My family and I are very pleased with the quality of our new HVAC and overall experience. Thank you, Reliable Heating and Air for a Five Star Job!
Reviewed by Roger Owens on 04/2023, courtesy of Google
The price was significantly less than a competitor’s quote and we got a quality water heater installed on the first visit in three hours. Alex and Blake were helpful, professional, and thorough. They completed the installation quickly, left the job site clean, and patiently explained the use and maintenance of the new heater. Highly recommend.
Reviewed by Bryan Wallace on 07/2022, courtesy of Google
I use Reliable Heat & Air for all of my home repair needs and services. In this case, we woke up to a leaking hot water heater and called Reliable right away. We were able to get a service representative out the next day, with a new hot water heater installed by end of day. Geoff McLaughlin was our lead plumber and he was honest, straightforward and very professional. He was able to get a new heater installed the same day, even though the installation involved re-working all of the pipes and adding a new pressure valve. At the end of the installation, the team left the area clean and clear of all debris before heading to one more call. I highly recommend Reliable and Geoff’s services.
Reviewed by Linda Saye on 05/2022, courtesy of Google
It was a pleasure to have Technician Mr Ross work at my home today. He was on time, very kind and pleasant. He had on his mask and foot booties at all times. He knocked on the door every time before he entered. Very respectful. I would definitely request Mr. Ross again. New thermostat is working great. Thanks again Mr Ross. Stay safe and may you have a wonderful weekend! Ms. Camp
Reviewed by Gwen Camp on 03/2022, courtesy of Google
My experience with Reliable was a pleasant one. Joseph was very good helping us decide which system was best for us. He was very knowledgeable and did not rush us in our decision. When we decided to go with Reliable they were able to install the new system quickly. The technician Jesus did a great job with the install. He finished the install in a timely manner. He made sure everything worked as it should and took the time to answer any questions. I would definitely recommend Reliable for any HVAC needs.
Reviewed by Phillip Reese on 03/2022, courtesy of Google
The technician, Brian Fletcher was very professional in his work in installing water heater and pressure reducer valve. He explained clearly all my options for payment and warranty. He arrived on time on the same day as service was requested. We are very happy with the work that was performed. He also cleaned up everything nicely. We definitely recommend Brian and will continue to use Reliable Heating & Air in the future for all our plumbing needs. Thanks!
Reviewed by Robin on 05/2022, courtesy of Google
This was our first time calling reliable for an emergency plumbing situation. Not only did they respond as fast as they good, they sent such an amazing plumber Keith to our home. It was such a blessing how knowledgeable he was. He made sure we were all taken care of. We will definitely refer Reliable to all our friends.
Thank you so much!
Reviewed by Trisha Furlow on 07/2022, courtesy of Google
We have used reliable heating and air for years and have never had a bad experience with them. Anthony came to our home for our gold package system check up and he did a thorough detailed check. We HIGHLY recommend asking for Anthony! He’s great and couldn’t have asked for a better technician. We’d give him 10 out of 10 stars.
Reviewed by Nysha Kern on 02/2021, courtesy of Google
They do expert work, they are on time, they are polite, they are professional and they are friendly. They put my heating and air conditioning unit in 17 years ago (2003) and for all these years they’ve come out and maintained the equipment and I have always been satisfied with their work. When my AC heat unit went out last week, I had the opportunity to use a different company at a lower interest rate but because of the experience I’ve had with Reliable Heating and Air, I truly felt that it was in my best interest to keep them because I knew I could count on them and trust them.
Reviewed by Sandy Bellomy on 03/2020, courtesy of Google
My salesperson Rodney was extremely knowledgeable and did a great job of explaining what needed to be replaced and how things would happen.
My installation crew, Jacob and Justin, were exceptionally courteous and respectful of my home and my time. I was shown what work was completed and explained any relevant details on how to use the new unit. They worked hard the entire time they were on my property and cleaned up well after themselves.
The overall experience was above and beyond my expectations … which were rather high. Great job Reliable Heating & Air!!
Reviewed by Aaron Stone on 03/2019, courtesy of Google
Terrace was very courteous and efficient. He kindly explained the problem and presented me with options. He was patient to answer all my questions and completed the job with much knowledge and thoroughness . My heating system is working great again, thanks to Terrace’s outstanding abilities and skill. I would highly recommend this service tech.
Reviewed by Joan Shallenberger on 03/2019, courtesy of Google
Outstanding service! Sales person Rodney was a pleasure to work with, really understanding my needs, explaining the best options and working to get me the best price. The install team of Jacob and Justin were here next day and very professional. They made sure to answer all my questions and completed the work to my satisfaction, even double-checking to make sure everything was working 100%. Overall a 10/10 experience. Highly recommend choosing Reliable Heating & Air.
Reviewed by Nikki Ussery on 03/2019, courtesy of Google
