Customer Reviews
You can tell this technician Tim took pride in his work. I appreciate his patience in educating me the customer on future maintenance process. He was very thorough.
Reviewed by Freddy Chico on 03/2024, courtesy of Google
I can not express how great of an experience we have had with this company for the last 6 months or so. From preventative maintenance to installs, service, dispatch, and sales; every single person has been phenomenal & they truly stand by their work. I have to give huge props to Connor, who has worked with us multiple times. Today, he came out for what should have been a quick fix to ultimately find a larger issue with our install. He worked with his manager and across other teams in the office to make sure we were treated like family. I also want to mention Hunter, who has been our sales person for about 6 months. Both of these gentlemen are truly amazing! I have always felt like processes are explained well & I am treated respectfully. They are incredibly clean & I always feel safe with them in my home. Thank you, Casteel, for having such high standards & caring so much for your customers!
Reviewed by Sarah Leming on 04/2023, courtesy of Google
Great company . They always give fair pricing and great service. No high pressure sales. They also try to have the same tech come to your home. That way they already know your system and what to keep a watch on. I have Tristian who is awesome.
Reviewed by Antonette Matturri on 04/2023, courtesy of Google
Been using Casteel after they acquired the old company that did my heat pump install. Their technicians have been consistently great and they seem reasonably priced. I will continue having them come out to maintain my system.
Reviewed by Theo W on 04/2023, courtesy of Google
Zach and Charles came to install a whole now HVAC system. Started at 8 and done by noon on a big job like this. Walked us through everything and even set my phone up to Bluetooth to the system. Wow. They are fantastic and highly recommended.
Reviewed by Maddy Hope on 04/2023, courtesy of Google
Did a service on our ac and our water heater went out we called them they have 24 hr hot line and they were here next day to replace it so we didn’t have to go without hot water this company is top notch customer service which is hard to find anymore will always use this company anytime I have a problem. Highly recommend!
Reviewed by Mark Knapton on 04/2023, courtesy of Google
I was given a one hour window for the sales person and then for the installation team and they consistently arrived on time! Had an entire air conditioning unit replaced and some new venting and the team worked quickly, efficiently, and were communicative and friendly in a very professional manner. I was very impressed!! Highly recommend Casteel
Reviewed by Amy Rees on 07/2022, courtesy of Google
Tankless water heater stopped working. Several plumbers could not fix the problem. I called Casteel. Javier was prompt to come out. He did a great job explaining the issue and limitations and a solution. We did have to replace the water heater. Javier offered a great price on a better unit and was able to complete the install the same day. We now have hot water again. Great service!!
Reviewed by Brian Smith on 07/2022, courtesy of Google
Leon was fantastic. Although he was supposed to have a helper but ended up having to come solo, he didn’t stop until the work was completely done. He took the time to answer our questions and address our concerns sincerely. I hope he gets recognized for his dedication and integrity.
The only issue we had was that the job was not done completely right the first time when the new equipment was first installed by other techs. Leon came to save the day and fixed our airflow by installing new ducts, the right kind of thermostat for our unit, and balancing the rooms. Thanks so much for getting us from okay to great and taking care of us, Leon!
Reviewed by Colby Smith on 07/2022, courtesy of Google
Had a new AC installed by Casteel a few years ago. It was determined the size unit (same as old) was not sufficient to get the job done. They replaced the unit with a larger one year later at no additional cost!! Who does that? Elliott came out recently to service my AC and he was awesome! It’s working better than before. Casteel goes above and beyond so highly recommend!!
Reviewed by Tonya Mills on 07/2022, courtesy of Google
Our technician Tristan was awesome! He was patient, professional, kind, and really explained the issue and the solution in a way that made sense. I’m a mom of 5 and really appreciated his understanding as everyone was vying for my attention and kept interrupting when he was on site. He worked efficiently and even vacuumed debris that fell from the ladder to the attic. We’re very satisfied with Casteel! Everyone including the lady that help me schedule our service visit we’re incredible.
Reviewed by Abigail Christmas on 06/2022, courtesy of Google
My air conditioner was not working and I had been getting the run around with my home warranty. I was paying constantly for a system that was clearly needing to be replaced but they wanted to keep putting band aids on it. So I called Casteel and they sent someone out the same day. Blake came early and he provided with a good understanding of my system and how it works. He was professional, courteous and very knowledgeable. I think the value of what I’m getting from Casteel is going to be well worth the money spent.
Reviewed by Devonna Bervine on 07/2022, courtesy of Google
From start to finish these guys were top notch. Zabed in sales was punctual, professional, and knowledgeable. He took the time to explain what I needed and explained it to me in layman’s terms. I was able to get a furnace quote on Friday and install on Saturday. Install team was punctual and professional as well. They took the time to explain the functions of the system and cleaned their area upon completion. Pricing was comparable to other competitors and they were able to match another offer. All my guarantees were put in writing and I’m highly pleased with the work. I will definitely be using them again. Top notch service!!!
Reviewed by Latrelle Copeland on 01/2020, courtesy of Google
I’ve had a number of issues suddenly occur in my home that were plumbing and HVAC related. As a single female, I completely trust Casteel professionals to serve my needs.
Mr. Doug Davis was dispatched the same evening that I called Casteel about my concerns with the attic condensation pipe. Doug took considerable time and effort to diagnose a clogged condensation pump which, unbeknownst to me, was actually located near my downstairs furnace. Doug located and remedied a clog he found in the line, and also cleaned the basement condensation pump inside and out.
Doug recommended that I have my upstairs condensation piping reconfigured to empty itself through the sewer line in the attic (thus bypassing very old PVC piping that runs through three floors of my house into the basement). Yes, I actually understand this issue because Doug took the time to explain it to me! Doug’s creative solution is an easy, inexpensive fix, that will put less stress on the condensation pump in the basement.
Remarkably, there was no charge for this service call and evaluation. I highly recommend that you ask for Mr. Doug Davis if you need an evaluation of complicated HVAC issues in your home. Doug was professional, thorough, smart, and responsive to my need to understand the problem. Doug was also very sweet to my doggies, and they made friends with him immediately!
I am so relieved that I have a reliable company like Casteel to call when I’m having issues with my 35 year old home. Casteel is d’ bomb!
Reviewed by m iaxpa on 01/2019, courtesy of Google
