Customer Reviews
Jacob with Mr. Plumber was a true professional and a master at his craft! He was able to clear our drain, answered all of our questions and informed us of each step he was taking to fix the problem. We highly recommend for your plumbing needs!
Reviewed by Melissa Ray on 03/2024, courtesy of Google
Positive: Professionalism, Punctuality, Quality, Responsiveness
Jacob was prompt and very professional in how he carried himself and in reporting back to me the results of our furnace check-up. We have always been pleased with our Coolray experiences. Jacob has continued that for us.
Service: Heating system maintenance
Reviewed by Jim LeClair on 03/2024, courtesy of Google
Great work and always very professional service techs.
Reviewed by Luke Wakefield on 03/2024, courtesy of Google
Our AC went out about 3 days ago and I just made an appointment this morning. They had someone out to see us SAME DAY, which was amazing. Shawn was our technician and he was extremely professional and helpful. He made sure to explain what was going on and what exactly needed to be fixed. I never felt pressured to pay extra for their monthly service, although it was mentioned (but he was not pushy about it). He got the job done quickly and we now have a working AC unit again! Thanks so much, Shawn!
Reviewed by Lori Parham on 03/2024, courtesy of Google
Very pleased with the technicians who were very efficient and did a great job in the installation and operation overview of our new system.
Reviewed by Pat Frappampina on 02/2024, courtesy of Google
We had to replace our upstairs furnace. Coolray was professional, explained everything in detail, answered all our questions. They arrived on time the next day and made sure that everything worked before they left. The technicians took a lot of care with staging the area and hauling off the old furnace and parts. Definitely recommend them and will use them again if we need more work done!
Reviewed by Stacey Smith on 09/2022, courtesy of Google
We have used them twice to install a HVAC unit, and more more recently a water heater. Both are destroyed in a flood, so the unit was only 2 years old. They worked with us to get us a good price and even upgraded us at no charge when they did not have the same unit we had used previously
Reviewed by Katherine Pollard on 09/2022, courtesy of Google
Best site visit in the last 6 years. Joseph Wilson is the kind of representative you want to visit your home or place of business. Very knowledgeable, thorough, and most importantly, very professional.
Reviewed by Dewyne Lewis on 09/2022, courtesy of Google
I had yearly maitnance done earlier that day and was told that I had an issues and should problem would need to replace my furnace. Brian Wiggins spent a great amount of time explaining options, Afterwards he inspected my furnace. At which time he advised me that I had no issue and my furnace and AC were installed in late 2015. I in the future I devolep any issues , you can bet I’ll be calling Coolray. Do to honesty, professional and ethical practice.
Reviewed by Robert Glasco on 09/2022, courtesy of Google
We contacted Coolray to get a quote about replacing our HVAC ducts and adding HVAC vents. Joshua was sent out to our house to give us an estimate. He was extremely professional, helpful and courteous. He worked up the estimate the day he came to our house and we had the work scheduled very quickly. He did a very good job explaining to my husband what we needed done, why it needed to be done, and what we could expect after the work was completed. When I called him to schedule to work he offered to walk me through everything he had discussed with my husband the day before and ensured that I understood all of the work that was going to be done as well. I was very appreciative of the time he took to discuss the project with both of us. Based on our experience with Joshua we would definitely use Coolray again!
Reviewed by Caroline Dwozan on 09/2022, courtesy of Google
Couldn’t be more happy with our coolray experience/ in and out in less than 45 min
Doug solved our Problem with precision and expertise. We will definitely use them agai
Reviewed by Timmi Rashad on 09/2022, courtesy of Google
Had a great experience with Coolray. My service technician, Sheldon , was super professional and knowledgeable . He informed me of everything he was doing and got my ac up and running . Would definitely recommend Coolray!!
Reviewed by Leesa Marshall on 05/2019, courtesy of Google
We had our upstairs system go dark on us for no apparent reason. We called Coolray and the tech, Mike, showed up at the time and date we agreed to. It did not take him long to determine that the drainage/condensation pipes were installed improperly and the flow was backing up to a second safety switch that i did not know existed. Mike got the system running and returned in two days to install the drainage pipes correctly. On his first visit he checked all of the systems and found several error messages. On his return trip he took care of these also with most of the fixes being under warranty.
I would highly recommend Coolray and especially the Tech Mike.
Reviewed by Bill Johnson on 04/2019, courtesy of Google
I have had two complete HVAC systems installed and continuously maintained by Coolray. The systems were installed by a very professional hard working crew and have I have not had a problem for almost ten years. The service reps are always courteous and efficient.
Coolray is one of the few companies that I recommend to my friends.
Reviewed by Dennis Petlovany on 04/2019, courtesy of Google
We have been Coolray customers for about 5 years. We first called them when we had problems with a heat pump on a Thanksgiving weekend and Coolray was the only company we could find in the Flowery Branch area that would come out that weekend. We have since kept an annual maintenance agreement with them. Every time we have needed service Coolray was there within 24 hours. We have lived in 2 houses and Coolray has put new systems in both. We would not call any other company for our heat and air service.
Reviewed by Ron Bagwell on 03/2019, courtesy of Google
Heater shut down, they were at my house in 3 hours. Technician was very knowledgeable, diagnosed the problem in 10 minutes – inducer port was dirty, so heater shut down as a protective measure. He brushed out the port, was working immediately following the fix. Very quick service response, kind and knowledgeable technician. I’ve been with Cool-Ray for over 15 years, no complaints.
Reviewed by Mike Redden on 02/2019, courtesy of Google
Had my regularly scheduled check up for this Summer. My tech was really personable and professional. Told me all was well and gave me a bunch of things I could do to maximize the life of my units. He went right to work on these proactive measures, explained everything along the way, and my units should be good to go for the foreseeable future. Highly recommended.
Reviewed by Michael Hassett on 03/2019, courtesy of Google
Couldn’t have been better! After speaking to a competitor, I reached out to Coolray. Russell contacted us immediately to schedule and discuss our needs when our system failed. He gave us several options as well as explaining that modifications to our ductwork would allow more adequate flow for the new system. Michael and Steve came out for the replacement and were professional, neat and thorough. Michael explained the system in detail and how the new components and ductwork modifications would allow the system to run at better rate. Our home is the most comfortable it has been in 6 years!
Thank you so much Michael, Steve and Russell. You guys are amazing!
Reviewed by Jerry Tunison on 09/2018, courtesy of Google
I have a commercial account with this company and they have been effective and responsive. The guys who come out and do the service are super friendly and professional. Jose always goes above and beyond to make sure he completes the service without disrupting the business.
Reviewed by Janey Walker on 11/2018, courtesy of Google
A+ service organization! This is the most knowledgeable group of service professionals I have ever used. Professional – courteous – timely. I use them for my HVAC and plumbing needs after being disappointed by several other companies in the area.
A friend referred them to me over 8 years ago, and I thank him every time they perform their maintenance agreement service appointments!
Reviewed by Pete Pappas on 06/2018, courtesy of Google
