Customer Reviews
Sam was great. Knew what he was doing and let my know exactly what he thought the problem was and how to solve it, Please send him back when you can.
Reviewed by George Ward on 02/2024, courtesy of Google
Plumber did a very thorough and efficient job.
Reviewed by Gloria Jean Johnson on 02/2024, courtesy of Google
Great service. Rashawn was fantastic in removing a difficult obstruction!
Reviewed by Jason Wilson on 02/2024, courtesy of Google
Excellent experience
Would recommend
Reviewed by james musilli on 02/2024, courtesy of Google
Terence does an outstanding job maintaining our HVAC systems. He is always punctual, friendly, professional and helpful. He explains all that is right and wrong with the systems and is trustworthy. I strongly recommend ARS Universal Marietta in general and Terence in particular!
Reviewed by Ian L. on 12/2014, courtesy of Goggle
Jonathon was the best! Universal installed our entire house system several years ago. Jonathon was a knowledgeable and caring technician and I intend to ask for him for all my future tune up maintenance calls. He represented his company very well and educated me about my system throughout the repair process. Thank you for employing such a wonderful technician!
Reviewed by Patricia S. on Nov 2013, courtesy of google
Honest and straight forward about everything. My tech (Brahim) was very helpful and informative about my system and what was needed in order to keep it running as it is an old HVAC System. Would definitely recommend using ARS universal!
Reviewed by Phil C. on Nov 2013, courtesy of google
Jayson was very professional and courteous. I feel I was treated fairly as a customer and I have full confidence in the work performed during the service call on the heat pump and furnace at this residence. I, without hesitation, recommend Universal Heating and Air Conditioning.
Reviewed by James K. on Oct 2014, courtesy of google
After three hot days without a/c, Ellery Vigo came to the rescue. He found the problem and was able to fix it in a timely manner. He was very professional, thorough and knowledgeable. Thank you, Ellery, for a job well done!!
Reviewed by Jane M. on Oct 2014, courtesy of Google
Lightning strike to the house, zapped one of my air conditioners. Lionel was professional, courteous, friendly, and solved the problem same day first trip. I bought my furnaces and A/C units through Universal, I recommend them as a reputable local dealer that provides excellent service post purchase. Be sure to ask for Lionel ;-)
Reviewed by James S. on Sep 2014, courtesy of google
Willie H. did one of the most thorough and helpful service checkup on my heating/air unit I’ve ever seen. He even discovered a slight mistake from the original installation of the unit that was causing my AC coolant to leak slightly. Willie went above and beyond, and I’m greatful for it.
Reviewed by John M. on Oct 2013, courtesy of Yelp
Brahim was personable, funny and very informative about our HVAC system. He helped me with timing of when to change the filters, when I can expect to purchase a new system and everything in between. I would hire ARS and Brahim in the future. I would like to request Brahim for future maintenence visits!
Reviewed by CJ J. on Nov 2014, courtesy of Yelp
Eric, the technician, showed up at about 9 AM (Atlanta traffic) and proceeded to perform the system check out that I had requested. He had all of the correct information for our system and checked everything out without a hitch. Eric was both professional and very personable, he was a real pleasure to work with. All of my recent experiences with ARS have been exceptional and this one continued in that vein.
Reviewed by Randy B. on Oct 2014, courtesy of Yelp
I’ve dealt with Terence N. and Chip and they were both very helpful and knowledgeable. Terence was very helpful and helped save us $. Unlike some other companies who came out, he was very informative and made sure we weren’t just wasting money. Thanks again to the guys at ARS. They were also called on a Saturday and both Terence and Chip were able to come out on the same day.
Reviewed by TonyACA on May 2013, courtesy of kudzu
Matt showed up on time, was very friendly, professionally dressed and represented ARS Universal with exceptional quality. This was the first time my ducts have ever been cleaned and Universal in my home. I would recommend ARS Universal to my friends and family, especially Matthew with all his knowledge and patience. Thank you Matthew for giving my 31 year old duct work a smiley face and a fresh new start.
Reviewed by hlycmt73 on May 2013, courtesy of kudzu